Veterinary Receptionist

British Veterinary Association; Burnley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a welcoming team at Oakmount Veterinary Centre as a Receptionist. This full-time role involves delivering excellent customer care, maintaining records, and supporting a friendly environment. Enjoy a competitive salary, generous leave, and various employee benefits while working with animals and helping clients.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Care-driven and empathetic personality.
• Confident and efficient communicator.
• Previous veterinary experience is preferable but not essential.

Responsibilities

• Greet clients and handle requests professionally.
• Maintain accurate client and patient records.
• Book appointments and handle insurance claims.

Skills

Empathy

Organizational Skills

Communication

Job description

Are you a people person with a love for animals? Come and join the welcoming team at Oakmount Veterinary Centre as a Receptionist!

Join Our Welcoming Team

Working collaboratively with other team members, you will be responsible for delivering excellent customer care to our clients and their pets. Our receptionists are very important to us and are an integral part of our team. To thrive in this role, you will need to be care-driven, empathetic, extremely organised, thorough, and a confident and efficient communicator.

Responsibilities & Duties include:

1. Greet and acknowledge all clients as soon as they arrive in a friendly and courteous manner.
2. Deal with clients' requests in a professional and timely manner, following practice protocols as necessary.
3. Maintain accurate and up-to-date client and patient records on the computer.
4. Record all payments and transactions on the computer.
5. Action emails, request clinical histories, and liaise with other external services.
6. Book appointments, operations, and visits.
7. Understand the importance of teamwork and be able to communicate effectively with all team members.
8. Understand client needs and consistently provide a high level of service.
9. Deal with telephone enquiries by answering promptly, using good telephone technique, and achieving a resolution.
10. Ensure that the reception area and desk are clean, tidy, and odour-free.
11. Handle and process veterinary insurance claims.

Your Working Pattern

Full time - 40 hours per week. The rota may include days/hours between:

1. Monday to Friday 8am - 7.30pm
2. Saturday & Sundays 8.30am - 5pm
3. 3 Bank holidays per year 8.30am - 5pm

Why Join Us?

This is a fantastic opportunity to become part of a friendly, experienced team in a varied and rewarding role. If you love animals, enjoy helping people, and want to be part of a practice that values kindness, teamwork, and professionalism, we'd love to hear from you. Previous veterinary experience is preferable but not essential, as full training will be provided.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care