Veterinary Receptionist

VC Evidensia UK; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Veterinary Receptionist for a busy veterinary practice in Leeds. This role involves providing exceptional customer service, managing phone and face-to-face inquiries, and handling payments while ensuring a warm and friendly atmosphere for clients and their pets. Join a dedicated team in a supportive environment that values employee wellbeing and offers opportunities for professional development. With a focus on delivering high standards of care, this position promises a fulfilling experience in the veterinary field, where your contributions will make a real difference to both pets and their owners.

Benefits

6.6 Weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in customer service and handling money is essential.
• Strong communication skills to interact with clients and their pets.

Responsibilities

• Answering phone calls and dealing with customer inquiries.
• Handling payments and providing a friendly point of contact.

Skills

Customer Service

Communication Skills

Cash Handling

Education

High School Diploma

Job description

Holly House Veterinary Clinic, Moor Allerton, Leeds, Yorkshire & The Humber

We are looking for a Veterinary Receptionist to join our busy first opinion veterinary practice!

Your duties will include telephone answering and dealing with face to face customer enquiries, handling money and taking payments, providing a warm, friendly point of contact for all our customers and their pets. We are happy to take applications from candidates wanting to work flexibly.

About the rota

The position is 40 hours over 5 days per week (early and late shifts required) on a rota basis, with weekends and bank holidays planned in advance.

Our Facilities and Environment

As a general practice with mid-tier referral, certificate holder led departments in surgery, dentistry and exotics, we have a varied caseload, and cases are worked up to a high standard. Our facilities include purpose-built consulting rooms, an isolation ward, and a spacious prep/theatre suite. We utilise multiparameter monitoring for anaesthesia and a ventilator to ensure the highest standard of care. Handling both first opinion and referral cases, our focus remains on delivering exemplary care to every species.

Location and Team

Conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24-hour wrap-around care to our patients at our hospital, general practice clinics, and exotics only practice. Having been open for 30 years, we have developed a range of annual team events and a full schedule of practice meetings. We run regular Schwartz Rounds to allow our team to reflect on the emotional and social impact of care.

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care