Veterinary Receptionist – Goosnargh

Oakhill Veterinary Centre; Preston; On-site; GBP 20,000 - 30,000; Full time

Job summary

Eine angesehene Tierarztpraxis sucht einen engagierten Empfangsmitarbeiter, der die erste Anlaufstelle für Kunden und ihre Haustiere ist. In dieser spannenden Rolle sind Sie für die Begrüßung der Kunden, die Buchung von Terminen und die Beantwortung von Fragen verantwortlich. Sie tragen dazu bei, eine positive und einladende Atmosphäre zu schaffen, während Sie gleichzeitig administrative Aufgaben erledigen. Wenn Sie eine Leidenschaft für Kundenservice und Tiere haben und in einem dynamischen Team arbeiten möchten, ist dies die ideale Gelegenheit für Sie, Ihre Fähigkeiten einzubringen und weiterzuentwickeln.

Benefits

Wettbewerbsfähiges Gehalt

Fortlaufende Schulung und berufliche Entwicklung

Unterstützung für das Wohlbefinden

Soziale Veranstaltungen

Qualifications

• Erfahrung in einer Empfangsposition oder ähnlicher Rolle ist erforderlich.
• Fähigkeit, in einem schnelllebigen Umfeld hervorragenden Kundenservice zu bieten.

Responsibilities

• Begrüßen von Kunden und ihren Haustieren mit einem professionellen Ansatz.
• Buchung von Terminen und Beantwortung von Kundenfragen.

Skills

Kundenservice

Administrative Fähigkeiten

Kommunikationsfähigkeiten

Zeitmanagement

Microsoft Office

Tierkenntnisse

Education

Erfahrung als Empfangsmitarbeiter

Erfahrung in der Tiermedizin

Tools

Microsoft Office

Job description

We’re looking for someone who excels in customer service and can work efficiently in a busy environment to join the reception team at our Goosnargh branch.

Oakhill Veterinary Centre is looking for an enthusiastic receptionist to join the team at our Goosnargh branch (PR3 2JQ). We’re looking for someone who excels in customer service and can work efficiently in a busy environment.

Our reception teams are the first and often last point of contact that our patients and clients have – fulfilling a vital role in the success of our team ensuring an exceptional customer journey.

Main tasks and responsibilities:

1. Welcome customers and their pets for appointments with a compassionate and professional attitude.
2. Book appointments for customers who need to see a vet or vet nurse.
3. Take payments, register new customers, and answer customers’ questions.
4. Answer the telephone, direct calls to the appropriate people and take messages.
5. Monitor company inbox and respond to emails.
6. Handle medication prepared by the vets and hand to customers.
7. Work within your team (and at times alone) to ensure the reception and waiting area are maintained to a high standard.
8. Deal with worried or upset clients and connect them to the appropriate help.
9. Carry out photocopying, typing of letters, scanning and filing on and offline.
10. Complete any other ad-hoc tasks as required (within your capabilities).

The person we are looking for:

1. Proven experience in a receptionist position or similar role. Experience within a veterinary business would be an advantage.
2. Experience in using Microsoft Office with typing skills and administrative knowledge with an eye for detail is essential.
3. Able to work well in a fast-paced environment and still maintain a high level of customer service and complete all tasks to a high standard.
4. An excellent telephone manner and strong communication skills.
5. Effective time management and skills with the ability to prioritise tasks.
6. Ideally has some basic animal knowledge and a friendly, positive, proactive and committed attitude.

Oakhill offers:

1. A competitive salary dependent on skills and experience.
2. Ongoing training & professional development.
3. Wellbeing support in a friendly environment.
4. Social events.

Working hours:

1. Full or part-time hours available – to be discussed at interview.

This role would ideally suit someone with a strong background in customer service with an interest in animals. Whatever your experience, if you’re passionate and would like to work within an energetic team we’d love to hear from you – email Anna Morris at [e-mail]

Please note all candidates must have the right to live and work in the UK and possess a strong level of written and spoken English.