Veterinary Receptionist

British Veterinary Association; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established veterinary practice is seeking a dedicated Veterinary Receptionist to join their team in Clifton. This part-time role offers the chance to provide exceptional care to clients and their pets in a busy environment. You'll be responsible for ensuring smooth clinic operations, managing appointments, and maintaining records. With a commitment to employee wellbeing and a supportive work culture, this position is perfect for those who thrive in a fast-paced setting and are passionate about animal care. Join a team that values excellence and compassion, and make a positive impact in the lives of pets and their owners.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pension scheme

Pawsome Benefits

Qualifications

• Experience in customer care, both face-to-face and via phone.
• Ability to stay organized and prioritize tasks effectively.

Responsibilities

• Provide friendly, compassionate care to clients and their pets.
• Assist with administrative tasks and keep accurate records.

Skills

Customer care

Organizational skills

Calm under pressure

Animal handling

Veterinary experience

Tools

IT systems

Job description

We are looking for a fantastic Veterinary Receptionist, to be based at our practice in Clifton with some cover at Zetland Vets in Redland.

This is an ideal opportunity for a dedicated individual who can provide excellent care to both our clients and their pets. The clinic can get busy, so it's important that you can stay calm and focused, especially during emergencies.

Key Responsibilities:

• Working with the team to help the clinic run smoothly
• Offering friendly, compassionate care to clients and their pets
• Answering phone calls and emails
• Assisting with administrative tasks and scheduling appointments
• Keeping accurate records using our IT systems (training provided)
• Handling payments and client accounts
• Keeping the reception and consultation areas clean and tidy

Join a practice you are proud to be a part of

Join our established, RCVS-accredited veterinary practice with eight locations, where we take pride in delivering exceptional care to both our patients and clients. At Clifton Vets, we are committed to promoting the health and happiness of pets across Clifton, Cotham, Redland, and Hotwells. Our practice combines modern facilities and competitive pricing to offer high-quality care for our clients and their pets, all while ensuring affordability. With strong connections to specialist veterinary centers, we go the extra mile to support the wellbeing of every pet we treat.

The perfect fit

• Good customer care, face to face and telephone
• Organisation, prioritisation and a 'can-do' attitude
• Ability to remain calm under pressure during busy shifts
• Some animal handling may be required - full training given
• Veterinary experience would be an advantage

Your shift pattern

This is a part-time position working 21 hours per week across Monday and Tuesday 8:30 am – 6:30 pm, with 1:4 Saturdays at Zetland Vets 8:30 am – 5 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care