Equine Veterinary Receptionist

Mvsvets; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading equine hospital in Salisbury is seeking an enthusiastic Equine Veterinary Receptionist to join their dynamic team. The role involves managing appointments, responding to client queries, and ensuring a warm environment. With flexible full-time and part-time options, this position is ideal for those passionate about veterinary care and horses. Benefits include competitive salary aligned with the National Living Wage, generous leave, and a supportive atmosphere.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Supportive and collaborative team environment

Staff discount scheme

Employee Assistance Programme

Qualifications

• Previous receptionist experience is essential; veterinary and equine experience is a plus.
• Experience with horses or equine knowledge is desired.
• Proficiency in Microsoft Office and other database management systems.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person, and email.
• Providing a warm and welcoming experience to clients.

Skills

Customer Service Skills

Communication

Multi-tasking

Empathy

Tools

Microsoft Office

Database Management Systems

Job description

We are seeking an enthusiastic individual with a passion for horsesto join us as an Equine VeterinaryReceptionist atEndell Equine Hospital.

Location: Salisbury

Contract: Permanent

Hours: We are looking for a full-time and a part-time team memberto join our team (do let us know which position you are looking for on your application)

Part-time hours: 20-30 hours per week, predominantly working afternoons and all day Friday

Full-time hours: 40 hours per week

Shift Pattern: Monday – Friday between 08.00 – 17.30

About Endell Equine Hospital:

Take a look at the practice here: Equine Vets Salisbury | Equine Vets Wiltshire & New Forest

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Logistical planning of Vet's diaries
• Responding to queries via phone, in person and email
• Registering new clients
• Dealing with account queries and payments
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Equine VeterinaryReceptionist:

• Previous Receptionist experience is essential;veterinary and equine experienceis a plus!
• Experience with horses or equine knowledge is desired
• The ability to multi-task and prioritise your workload is essential
• Resilient with the ability to cope with busy and potentiallyemotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here: CVS | What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.