Veterinary Receptionist

Animal Trust (UK); Blackburn; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a compassionate team dedicated to ensuring every pet receives affordable treatment. As a Receptionist at a community-focused clinic, you will play a crucial role in connecting clients with the care their pets need. Your empathy and organizational skills will be vital as you manage appointments and support our clinical teams. This role offers a unique opportunity to make a meaningful impact in the lives of pets and their owners. If you are passionate about animal welfare and thrive in a supportive environment, this position is perfect for you.

Benefits

Flexible Working Hours

Compassionate Work Environment

Training and Development Opportunities

Paid Time Off including Bank Holidays

Qualifications

• Understanding of pressures faced by medical teams.
• Experience in client-facing roles, especially in stressful situations.

Responsibilities

• Welcoming clients and their pets for appointments.
• Handling payments and addressing client concerns.
• Maintaining cleanliness in reception and consultation areas.

Skills

Empathy

Organizational Skills

Communication Skills

Client Management

Team Collaboration

Education

Experience in Medical or Veterinary Reception

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? We're currently seeking a dynamic Receptionist to become an integral part of our team at our Blackburn clinic.

As a Community Interest Company (CIC) and a non-profit organisation, our unwavering commitment prioritises the well-being of patients and their owners over profit. Join us in making a positive impact in the world of pet care.

Founding Vision

Owen Monie, our founding Vet, established the Animal Trust, because he passionately believes that no animal should suffer due to their owner’s financial hardship, which is why there are no consultation fees charged at any of our vet practices. There are no eligibility criteria, because we want to encourage people to bring their pets to us. Owners will only pay for any treatment at realistic prices, which are completely transparent and published on our website.

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Are You Our Ideal Candidate?
If you possess an impressive understanding of the pressures faced by medical teams, along with empathy, exceptional organisation and effective communication skills, you might be the perfect fit for our team.

Experience of working on a medical or veterinary reception is desirable, but it is not essential, as we value passion, dedication, and a commitment to our cause. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars
Salary scale: £12.21PH

20 hours with hours ranging from 7:45 - 19:00 hrs

This role includes a share of Saturday days - Rotation of 1:4.

5.6 Weeks including Bank Holidays