Veterinary Receptionist - 12 Month Fixed Term Contract

Mvsvets; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking an enthusiastic Veterinary Receptionist to join their compassionate team. This role involves engaging with pet owners, managing appointments, and ensuring a welcoming environment for clients. The ideal candidate will have previous receptionist experience, strong communication skills, and a passion for animal care. In return, the company offers a supportive work culture, generous annual leave, and staff discounts on veterinary services. If you thrive in a fast-paced environment and love working with animals, this opportunity is perfect for you!

Benefits

Generous annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Access to Mental Health First-Aiders

Qualifications

• Previous experience as a receptionist is essential; veterinary experience is a plus.
• Excellent communicator with strong empathy and customer service skills.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.

Skills

Receptionist experience

Customer service skills

Communication skills

Empathy

Microsoft Office proficiency

Tools

Database management systems

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Beech House Veterinary Surgery.

Location: Radcliffe

Contract: 12-Month Fixed Term Contract

Hours: 16.5 hours per week, over 3 days

Shift Pattern: Monday - Friday with shifts between 08:00 - 18:30, including a share in the Saturday rota (08:30 - 17:30)

Start Date: 1 July 2025

About Beech House Veterinary Surgery:

Take a look at the practice here: Beech House Veterinary Surgery, Radcliffe | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority. It's at the heart of our work every day.

Watch our short film to see the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do daily across the UK: CVS Ode to Veterinary Professionals

About the role:

Daily duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus
• Resilient with the ability to handle potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with the public
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

Benefits include:

• Salary aligned with the National Living Wage (from 1 April 2025)
• Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And many more!

Full details available here: CVS | What We Offer

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to being an inclusive workplace where all colleagues are supported to be themselves, celebrating diversity and fostering an environment where everyone can perform their best.

We aim to build a workforce that reflects the diversity of our communities and the clients we serve.

To apply, please click the 'Apply Now' button below.