Veterinary Receptionist - New Moston

Mvsvets; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich veterinärer Dienstleistungen sucht einen engagierten Veterinär-Rezeptionisten, der die Leidenschaft für Tiere teilt. In dieser Rolle sind Sie das freundliche Gesicht der Praxis, unterstützen das Team bei der Terminplanung und sorgen für eine herzliche Atmosphäre für die Kunden. Mit einem starken Fokus auf Kundenservice und Teamarbeit, werden Sie in einem unterstützenden Umfeld arbeiten, das Vielfalt schätzt. Wenn Sie eine positive Einstellung und die Fähigkeit haben, auch in stressigen Situationen ruhig zu bleiben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

5 Wochen Jahresurlaub plus Feiertage

Mitarbeiterrabatt auf tierärztliche Rechnungen

Zugang zu über 400 Mental Health First-Aiders

Unterstützendes Teamumfeld

Qualifications

• Erfahrung im Empfang ist erforderlich; veterinäre Erfahrung von Vorteil.
• Fähigkeit, mit emotionalen Situationen umzugehen.

Responsibilities

• Telefonanrufe entgegennehmen und Termine buchen.
• Neukunden registrieren und Versicherungsformulare ausfüllen.

Skills

Kommunikationsfähigkeiten

Kundenservice

Empathie

Microsoft Office

Teamarbeit

Education

Rezeptionserfahrung

Veterinärerfahrung

Tools

Datenbankmanagementsysteme

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Regan Veterinary Group.

Location: New Moston site - Manchester

Contract: Permanent

Hours: 37.5 hours per week

Shift Pattern: Monday – Friday with shifts either 08:00 - 16:00 or 11:00 - 19:00, with a 1:4 share in the Saturday rota

About Regan Veterinary Group - New Moston:

Take a look at the practice here: Regan Veterinary Group - The Avenue Veterinary Clinic, New Moston | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous reception experience is essential; veterinary experience is a plus!
• Resilient with the ability to handle potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with the public
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We understand that benefits are important and vary by individual; here are some of what we offer:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave of 5 weeks plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And many more benefits! Full details available here: CVS | What We Offer

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting the Home Office criteria.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating diversity and fostering an environment where everyone can excel.

We aim to build a workforce that better reflects our diverse communities and the people we serve.

To apply, please click the 'Apply Now' button below.