Veterinary Receptionist - Holly House

Mvsvets; Wigan; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in veterinary services is seeking a dedicated Veterinary Receptionist to join their team. This role is perfect for someone who is passionate about animals and excels in a customer-focused environment. You will be the first point of contact for clients, ensuring a warm welcome and efficient service. Responsibilities include managing appointments, responding to queries, and handling payments. Join a supportive team that values inclusivity and provides excellent benefits, including generous annual leave and staff discounts. If you have a positive attitude and previous receptionist experience, this is a fantastic opportunity to make a difference in the lives of pets and their owners.

Benefits

Generous annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Supportive team environment

Qualifications

• Previous experience as a receptionist is essential.
• Excellent customer service skills and experience dealing with the public.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.

Skills

Receptionist experience

Customer service skills

Communication skills

Empathy

Teamwork

Microsoft Office proficiency

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Regan Veterinary Group.

Location: Holly House site - Wigan

Contract: Permanent

Hours: 30 hours per week

Shift Pattern: Monday – Friday with shifts either 08:00 - 16:00 or 11:00 - 19:00, with a 1:4 share in the Saturday rota

About Regan Veterinary Group - Holly House:

Take a look at the practice here: Regan Veterinary Group - Holly House Veterinary Clinic, Hindley | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by our people's passion for animals and making pets a priority—core to our work every day.

Take a look at our short film to see the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK.

About the role:

Day-to-day duties include:

1. Answering phones and booking appointments
2. Responding to queries via phone, in person, and email
3. Registering new clients
4. Completing insurance forms
5. Dispensing medications
6. Taking payments
7. Providing a warm and welcoming experience to clients

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus
• Resilient, able to cope with potentially distressing and emotional situations
• Excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with the public
• Positive attitude and teamwork skills
• Proficiency in Microsoft Office and other database systems

What we can offer you:

We offer benefits tailored to your needs, including:

• Salary aligned with the National Living Wage (from 1 April 2025)
• Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
• Supportive team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme with access to over 400 Mental Health First-Aiders
• And more! Full details available here: CVS | What We Offer

Note: We cannot accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship.

CVS is committed to inclusivity and diversity, encouraging all colleagues to be themselves and supporting a workforce representative of our communities.

To apply for this position, please click the 'Apply Now' button below.