Veterinary Receptionist

Vet Record Careers; Oldham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a Veterinary Receptionist, where you'll be the welcoming face of the practice, providing exceptional service to clients and their pets. This full-time role offers a supportive environment to build your skills, with responsibilities ranging from managing appointments to assisting with client queries. Enjoy a competitive salary, generous annual leave, and a variety of perks including enhanced family-friendly policies and well-being initiatives. This is a fantastic opportunity to make a real difference in a reputable practice known for its commitment to quality care.

Benefits

6.6 Weeks Annual Leave

Birthday Leave

Enhanced Family-Friendly Policies

Cycle to Work Scheme

Employee Wellbeing Initiatives

Non-Accidental Injury Support

Learning and Development Opportunities

Pawsome Benefits

Pension Scheme

Discounted Staff Pet Care

Qualifications

• Proven customer service experience is essential.
• Strong IT proficiency, especially in Microsoft Office tools.
• Organized and proactive with excellent attention to detail.

Responsibilities

• Manage busy telephone lines and schedule appointments.
• Handle email correspondence and client queries.
• Provide administrative support and assist clinical team as needed.

Skills

Customer Service Experience

Communication Skills

IT Proficiency (Excel, Word, Outlook)

Organizational Skills

Attention to Detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service?

We are seeking a Veterinary Receptionist to join our busy team and provide gold-standard care to our valued clients and their pets.

About The Role

As a Veterinary Receptionist, you'll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism. Your responsibilities will include:

• Managing busy telephone lines and scheduling appointments.
• Handling email correspondence and client queries with care.
• Processing payments, managing stock, and assisting with account and insurance queries.
• Ensuring the practice remains clean, organised, and well-stocked.
• Providing administrative support and, occasionally, assisting the clinical team with animal handling during consultations (non-clinical tasks).
• Position will be based between our Rochdale and Shaw sites.
  
  

This is a full-time position working Monday - Friday 9:00am - 6:00pm. There will be occasional Saturday morning shifts (1-in-4 or less). There are no out of hours, Sunday or Bank Holiday shifts.

What We're Looking For

We are looking for someone with proven customer service experience-while veterinary reception experience is a bonus, it's not essential. A passion for client care, outstanding communication skills, and strong IT proficiency (including Excel, Word, and Outlook) are key. The ideal candidate will be organised, proactive, and possess excellent attention to detail. Flexibility to work across both branches is required. All training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment. Your role is essential in ensuring the smooth running of the practice and supporting our nurses and vets.

Our established practice

We are conveniently nestled in the centre of Shaw and our commitment to providing a personal and professional service has earned us a strong reputation in the local area. There are plenty of amenities on our doorstep for you to enjoy and there's easy access, by car or public transport, to Manchester, Manchester Airport, Huddersfield, and Leeds.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care