Veterinary Practice Operations Manager

Linnaeus; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

5 weeks holiday

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice

Wellness program

Employee assistance program

Eyecare voucher

Free annual Flu jab

Cycle to work

Recruitment referral rewards

Job summary

Veterinary Vision in Glasgow is seeking a professional Practice Administrator to join our team. You will act as the central link between clinical and non clinical operations, ensuring smooth day to day running and high standards of client care.

You will lead health and safety compliance, manage finances, oversee the reception team and coordinate complaints, working closely with clinical leads to embed clear processes and effective communication across the practice.

Qualifications

• Excellent customer service and communication skills
• Highly motivated with a willingness to learn new skills
• Ability to remain calm under pressure
• Reliable and honest
• Organised with strong multitasking and deadline management
• Tactful and diplomatic
• Excellent organisational skills
• Experience of managing teams and line management
• Able to carry out instructions quickly and accurately

Responsibilities

• Implementing and adhering to H&S policies
• Coordinate maintenance and repairs within the practice
• Dealing with client concerns and complaints
• Supporting the team with the day to day running of the practice
• Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS
• Cascading information from senior leadership to the team
• Decision making and escalation awareness
• Regular communication with Practice Manager and senior management
• Work with clinical leads to ensure processes and protocols are in place and understood

Job description

Veterinary Vision in Glasgow is seeking a professional Practice Administrator to join our team. You will act as the central link between clinical and non clinical operations, ensuring smooth day to day running and high standards of client care.

You will lead health and safety compliance, manage finances, oversee the reception team and coordinate complaints, working closely with clinical leads to embed clear processes and effective communication across the practice.