Practice Manager

Inspiring Vet Care; Derry/Londonderry; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

6.8 weeks’ holiday including bank H

Private medical insurance

Enhanced family leave and pay

Pension scheme

Cycle to Work and Green Car schemes

Retail discounts and cashback offers

Reduced-cost veterinary care

Job summary

inspiring vet care is recruiting a Practice Manager for Glenshane Vets in Northern Ireland. This full‑time role (40 hours across 4 or 5 days) leads non‑clinical operations, working with clinical leadership to deliver outstanding client care.

You will manage operations, people, and compliance, supporting performance and service objectives while building a positive culture across multiple practices in Maghera, Fairhill and Dungiven. The salary is up to £35,000 DOE and closing date 30 July 2026.

Qualifications

• Proven experience in a management role, ideally in healthcare or veterinary services.
• Strong people leadership and team development capabilities.
• Excellent organisational skills and ability to prioritise.
• Experience handling change, complaints and complex situations.
• Strong communication and stakeholder management skills.

Responsibilities

• Oversee day-to-day administration and operational management of the practice.
• Lead and develop the reception and administrative teams.
• Manage staff rotas, annual leave, and scheduling.
• Coordinate recruitment activities, interviews, onboarding and induction.
• Support employee engagement, performance management and development.
• Collaborate with Clinical Director and Head Nurse to meet objectives and standards.
• Monitor KPIs and support business goals achievement.
• Ensure compliance with policies and regulatory requirements.
• Handle client feedback and assist with resolving complaints.

Skills

People management

Organisational skills

Communication

Stakeholder management

Change management

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an experienced Practice Manager to join Glenshane Vets on a full‑time basis.

Salary up to £35,000 DOE

Closing date: 30th July 2026 *subject to change

Glenshane Veterinary Group, part of inspiring vet care, is seeking a Practice Manager to support our busy practices in Maghera, Fairhill and Dungiven. This is an excellent opportunity for a proactive operational leader who enjoys working alongside a large clinical team while supporting people, processes and performance to deliver outstanding patient and client care.

Working closely with the Clinical Director, Head Nurse and wider management team, you'll play a key role in the day‑to‑day running of the practices, leading the non‑clinical team and helping to create a positive, efficient and collaborative working environment.

How You’ll Make a Difference

As Practice Manager, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance and an outstanding client experience.

You’ll be responsible for operational delivery, people management and compliance, while supporting the practice to achieve its performance, quality and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver exceptional care.

Working Pattern

This is a full‑time role working 40 hours per week across 4 or 5 days.

Key Responsibilities

• Oversee the day‑to‑day administration and operational management of the practice
• Lead, support and develop the reception and administrative teams
• Manage staff rotas, annual leave planning and workforce scheduling to ensure appropriate practice cover
• Coordinate recruitment activities, including advertising vacancies, arranging interviews, onboarding and induction
• Support employee engagement, performance management and staff development initiatives
• Work collaboratively with the Clinical Director and Head Nurse to deliver practice objectives and maintain high standards of service
• Monitor key performance indicators and support the achievement of business goals
• Ensure compliance with company policies, procedures and relevant regulatory requirements
• Handle client feedback and support the resolution of complaints

You Might Be a Great Fit If…

• Proven experience in a management role, ideally within healthcare, veterinary or another service‑led environment
• Strong people management skills, including performance management and team development
• Excellent organisational skills with the ability to manage competing priorities
• Experience managing change, complaints and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development through the inspiring vet care Academy to support your leadership and professional growth
• A collaborative, values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.8 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced‑cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £35,000 DOE