Veterinary Practice Administrator

3M HEALTHCARE; Glasgow; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Career progression

Life Assurance

Enhanced sickness pay

Enhanced family leave

E-car salary sacrifice

Wellness programme

Job summary

Veterinary Vision in Glasgow is seeking a proactive Practice Administrator to coordinate health and safety, financials, and reception team management for the practice. You will link clinical and non-clinical operations, ensuring high standards of client and patient care.

You will work with the wider Veterinary Vision team, supporting day‑to‑day operations, regulatory compliance, and escalation of issues. The role requires strong organizational and leadership skills in a busy veterinary setting.

Qualifications

• Excellent customer service and communication skills.
• Highly motivated with willingness to learn new skills.
• Ability to remain calm under pressure.
• Reliable and honest.
• Organised, able to multitask and meet deadlines.
• Tactful and diplomatic.
• Experience of managing teams and line management.
• Ability to carry out instructions quickly and accurately.

Responsibilities

• Implementing and adhering to H&S policies.
• Co‑ordinate maintenance and repairs within the practice.
• Dealing with client concerns and complaints.
• Supporting the team with the day‑to‑day running of the practice.
• Regulatory compliance: Health and Safety, Data Control, Pharmacy, Waste, RCVS.
• Communicating decisions from senior leadership to the team.
• Decision making and escalation awareness.
• Regular communication with the Practice Manager and other senior members.
• Work with clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.

Skills

Customer service

Self-motivation

Composure

Reliability

Organisation

Diplomacy

Team leadership

Attention to detail

Job description

Practice Administrator – Glasgow

An exciting opportunity has arisen for a professional and enthusiastic Practice Administrator to join our Glasgow team. The Practice Administrator will be the central link between the clinical and non‑clinical needs of the practice’s operation, and will also work with the wider Veterinary Vision team. As a Practice Administrator, your role encompasses health and safety, financial management (including debt and insurance), line management of the reception team, and coordination of complaints. You will play a pivotal role in maintaining our exacting standards of client and patient care.

Areas of Responsibility

• Implementing and adhering to H&S policies
• Co‑ordinate maintenance and repairs within the practice
• Dealing with client concerns and complaints
• Supporting the team with the day‑to‑day running of the practice
• Regulatory compliance: Health and Safety, Data Control, Pharmacy, Waste, RCVS
• Successfully cascading information and decisions from senior leadership to the team
• Decision making and escalation awareness
• Regular communication with the Practice Manager and other senior members
• Work with clinical leads to ensure processes and protocols are in place, visible, understood and adhered to

Qualifications

• Excellent customer service and communication skills
• Highly motivated with willingness to learn new skills
• Ability to remain calm under pressure
• Reliable and honest
• Organised, able to multitask and meet deadlines
• Tactful and diplomatic
• Excellent organisational skills
• Experience of managing teams and line management
• Ability to carry out instructions quickly and accurately

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Wellness programme (employee assistance, eyecare voucher, free annual flu jab, cycle to work scheme, recruitment referral reward scheme)

Employment Type

Full‑time permanent position, 40 hours per week.

Salary

£27,500 per annum.