Veterinary Practice Administrator

Linnaeus; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

5 weeks holiday

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice

Wellness program

Employee assistance program

Eyecare voucher

Free annual Flu jab

Cycle to work

Recruitment referral rewards

Job summary

Veterinary Vision in Glasgow is seeking a professional Practice Administrator to join our team. You will act as the central link between clinical and non clinical operations, ensuring smooth day to day running and high standards of client care.

You will lead health and safety compliance, manage finances, oversee the reception team and coordinate complaints, working closely with clinical leads to embed clear processes and effective communication across the practice.

Qualifications

• Excellent customer service and communication skills
• Highly motivated with a willingness to learn new skills
• Ability to remain calm under pressure
• Reliable and honest
• Organised with strong multitasking and deadline management
• Tactful and diplomatic
• Excellent organisational skills
• Experience of managing teams and line management
• Able to carry out instructions quickly and accurately

Responsibilities

• Implementing and adhering to H&S policies
• Coordinate maintenance and repairs within the practice
• Dealing with client concerns and complaints
• Supporting the team with the day to day running of the practice
• Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS
• Cascading information from senior leadership to the team
• Decision making and escalation awareness
• Regular communication with Practice Manager and senior management
• Work with clinical leads to ensure processes and protocols are in place and understood

Job description

An exciting opportunity has arisen for a professional and enthusiastic Practice Administrator to join our Glasgow team.

The Practice Administrator will be the central link between the clinical and non-clinical needs of the practice’s operation but also with the wider Veterinary Vision team.

As a Practice Administrator, your role will encompass various crucial aspects, including health and safety, financial management (including debt and insurance), line management of the reception team and coordination of complaints. Working closely with our clinical team, you will play a pivotal role in maintaining our exacting standards of client and patient care.

Areas of Responsibility:

• Implementing and adhering to H&S policies

• Co-ordinate maintenance and repairs within the practice

• Dealing with client concerns and complaints

• Supporting the team with the day to day running of the practice

• Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS

• Successfully cascading information and decisions from senior leadership to the team

• Decision making and escalation awareness

• Regular communication with Practice Manager and other members of senior management

• Work with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.

The ideal candidate will have the following:

• Excellent customer service and communication skills
• Highly motivated with a willingness to learn new skills
• Ability to remain calm under pressure
• Reliable and honest
• Organised and the ability to multitask and to work to deadlines
• Tactful and diplomatic
• Excellent organisational skills
• Experience of managing teams and line management
• Able to carry out instructions quickly and accurately

This is a full-time permanent position working 40 hours per week.

Benefits package includes:

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK, with four sites in Glasgow, Bamber Bridge, Penrith and Sunderland. We are equipped with state-of-the‑art operating facilities for all types of ocular surgery in a friendly, caring environment where the well‑being of patients is our top priority.

Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

#LI-OH1 #LI-Onsite

Salary Value: £27,500 per annum;