Veterinary Practice Operations Lead

Creature Comforts; Tunbridge Wells; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary sacrifice pension

Healthcare incentive

Career progression

Inclusive team culture

Team social events

Share options eligibility

Mental Health support

Free snacks and lunch

Employee Assistance Programme

Birthday off after 1 year

Descrizione del lavoro

Creature Comforts is seeking a commercially minded Practice Manager to lead non-clinical operations across our vet clinics. You’ll own day-to-day management, drive efficiency, financial performance and team development, working with Clinical Director and Head Nurse to align clinical and business goals.

You'll oversee Hosts and Clinic Support, design rotas to maximise capacity, manage KPIs and brand standards, and champion our membership model while maintaining exceptional client experiences.

Competenze

• Proven track record in operational management, ideally in veterinary/healthcare.
• Experience in financial management including P&L, budgeting and payroll.
• HR experience with performance management and employee relations.

Mansioni

• Lead, motivate, and support both clinical and non-clinical team members, ensuring everyone has development paths.
• Design and manage staff rotas to maximise clinical capacity while protecting wellbeing.
• Oversee day-to-day running of the practice and maintain efficient workflows.
• Act as conduit between Central Office and clinic for brand/marketing initiatives.
• Read and understand KPIs and clinic P&L to identify trends and opportunities for improvement.
• Champion the Creature Comforts membership model and support client acquisition and retention.
• Maintain health and safety, governance, and GDPR-compliant records.

Conoscenze

Operational management

Financial management

HR experience

Multi-site experience

Veterinary sector knowledge

Formazione

A-level or equivalent

GCSE Maths and English

Business/HR qualification

Strumenti

Practice management software

General IT tools

Descrizione del lavoro

Creature Comforts is seeking a commercially minded Practice Manager to lead non-clinical operations across our vet clinics. You’ll own day-to-day management, drive efficiency, financial performance and team development, working with Clinical Director and Head Nurse to align clinical and business goals.

You'll oversee Hosts and Clinic Support, design rotas to maximise capacity, manage KPIs and brand standards, and champion our membership model while maintaining exceptional client experiences.