Practice Manager

Creature Comforts; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Beautiful clinic

People-first culture

Birthday leave

Nest pension

World-class team

Social events

Secure & growing business

Job summary

Creature Comforts is seeking a Practice Manager to lead our team at our upcoming brand-new Blackheath clinic. You will ensure smooth operation, support clinical and administrative staff, and drive exceptional client care using innovative technology and a compassionate approach.

The role focuses on efficient workflows, compliance with veterinary standards, and financial oversight, while fostering a positive, collaborative work environment.

Qualifications

• Proven experience in a Practice Manager role within a veterinary setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks and prioritise effectively.
• Commitment to delivering high-quality care and customer service.

Responsibilities

• Oversee the daily operations of the veterinary clinic
• Manage and support clinical and administrative staff
• Ensure compliance with all veterinary regulations and standards
• Implement and maintain efficient workflows and procedures
• Monitor financial performance and manage budgets
• Coordinate with veterinary professionals to optimise patient care
• Handle client inquiries, complaints, and feedback
• Maintain inventory and order supplies as needed
• Foster a positive and collaborative work environment

Skills

Leadership

Team management

Communication

Vet software

Multitasking

Problem-solving

Customer service

Tools

Practice management software

Job description

Creature Comforts is seeking a dedicated and experienced Practice Manager to lead our team in providing exceptional care and service at our soon to be brand new Blackheath clinic!

As a Practice Manager, you will play a pivotal role in ensuring our clinic operates smoothly and efficiently, aligning with our mission to redefine the veterinary experience through innovative technology and compassionate care.

Job Requirements

• Proven experience in a Practice Manager role within a veterinary setting (desired)
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in using veterinary practice management software (driven to learn)
• Ability to handle multiple tasks and prioritise effectively
• Strong problem-solving skills and attention to detail
• Commitment to delivering high-quality care and customer service

Job Responsibilities

• Oversee the daily operations of the veterinary clinic
• Manage and support clinical and administrative staff
• Ensure compliance with all veterinary regulations and standards
• Implement and maintain efficient workflows and procedures
• Monitor financial performance and manage budgets
• Coordinate with veterinary professionals to optimise patient care
• Handle client inquiries, complaints, and feedback
• Maintain inventory and order supplies as needed
• Foster a positive and collaborative work environment

Job Benefits

• Working in a beautiful clinic, alongside highly skilled veterinary professionals
• Being part of a people (and animal) first culture
• 200 hours annual leave, plus your birthday off
• Salary sacrifice pension scheme provided by Nest
• World class team, with room to grow and learn
• Regular company social events
• A secure & growing business.