Veterinary Hospital Operations Lead

DNA Vetcare Ltd; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

DNA Vetcare Ltd is seeking a highly organised Veterinary Hospital Administrator to oversee daily admin operations and support the clinical leadership team. The role focuses on delivering exceptional client service, coordinating diaries, and managing reception and administrative staff in a busy veterinary hospital environment.

You will maintain records, assist with invoicing and supplier coordination, and help drive efficiency while fostering a professional, supportive team culture across

Qualifications

• Highly organised with strong multitasking and prioritisation abilities.
• Excellent written and verbal communication and interpersonal skills.
• Ability to build relationships across clinical, administrative and management teams.
• Experience in a veterinary, healthcare or fast-paced environment is advantageous.

Responsibilities

• Oversee day-to-day administrative operations and ensure processes run smoothly.
• Support reception and client-service teams to maintain a professional service.
• Coordinate diaries, appointment scheduling and patient flow.
• Manage staff rotas, holidays and absence to ensure appropriate staffing.
• Supervise and develop reception and administrative team members.
• Maintain high standards of client communication and service.
• Handle client concerns and complaints professionally and empathetically.
• Support recruitment, onboarding and induction of new team members.
• Maintain accurate personnel, administrative and operational records.
• Assist with invoicing, payments, debt management and insurance admin as needed.
• Identify opportunities to improve efficiency and hospital operations.
• Coordinate relationships with suppliers and external service providers.
• Support stock, purchasing and general hospital resource management.
• Assist with health and safety, data protection and regulatory requirements.
• Support leadership with meetings, KPIs and operational information.
• Help develop and maintain hospital policies and standard operating procedures.
• Promote effective communication across teams and maintain a positive environment.
• Take on additional administrative and operational responsibilities as required.

Skills

Organised

Communication

Stakeholder management

Client service

Tools

MS Office

Job description

DNA Vetcare Ltd is seeking a highly organised Veterinary Hospital Administrator to oversee daily admin operations and support the clinical leadership team. The role focuses on delivering exceptional client service, coordinating diaries, and managing reception and administrative staff in a busy veterinary hospital environment.

You will maintain records, assist with invoicing and supplier coordination, and help drive efficiency while fostering a professional, supportive team culture across