Client Care Team Associate (Veterinary Receptionist)

Linnaeus; Cambridgeshire and Peterborough; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

CPD program

Career progression

Staff discount

Life Assurance

Pension scheme

Wellness program

Employee assistance program

Eyecare voucher

Free annual Flu jab

Cycle to work

Referral reward

Résumé du poste

DWR Veterinary Specialists is part of Linnaeus and is seeking a Client Experience Team Associate to join our front-of-house team. You will greet clients and their pets warmly, coordinate appointments with vets, and handle payments and invoices to ensure excellent service for clients and their animals.

You will work full-time, 40 hours per week, with rotating shifts including weekends. You’ll support clinicians, maintain patient records, and collaborate with the Case Management Team to ensure

Qualifications

• Front-of-house experience in client-facing roles.
• Ability to explain accounts and take payments.
• Experience coordinating appointments with vets and clinicians.

Responsabilités

• Greeting clients and their pets upon arrival in a warm and friendly manner.
• Communicating with vets, physiotherapists and nurses about appointments and patients.
• Explaining account status, taking payments and issuing invoices; handling insurance queries.
• Arranging routine and emergency appointments with referring vets.
• Handling phone and electronic enquiries from clients and colleagues.
• Collaborating with the Case Management Team on client accounts.
• Maintaining patient records using the practice management software.

Connaissances

Customer service

Communication

Team coordination

Description du poste

Job Title: Client Experience Team Associate

Salary: £26,701 per annum

Location: DWR Veterinary Specialists

Job Type: Full-time, Permanent

Hours: 40 Hours per week Monday to Sunday

Shift pattern 1: Monday-Friday 8am-4pm & 11am-7pm (rotating) with 1 weekend in 4 working 9am-5pm

Shift pattern 2: Tuesday-Friday 8am-4pm & 11am-7pm (rotating) and Saturday 9am-5pm

We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists.

Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Main Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Close collaboration with our Case Management Team regarding client accounts
• Maintenance of patient clinical records using our practice management software system.

Benefits

• 5 weeks holiday + bank holidays + birthday leave
• Free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

About us

DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Ophthalmology, Physiotherapy and Soft Tissue Surgery.

DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].

#LI-OH1 #LI-Onsite #INDSPO

Salary Value: £26,701 per annum;