Veterinary Client Care Lead - Front Desk & Team Leader

Linnaeus Veterinary Limited; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Birthday Leave

Staff discount

Life Assurance

Enhanced sickness pay

E-car salary sacrifice

Employer pension

Wellness program

Eyecare voucher

Free annual Flu jab

Cycle to work

Referral rewards

Job summary

Linnaeus Veterinary Limited is hiring a Head Receptionist (Client Care Lead) for Village Vet in London. The role is full-time, permanent, 42 hours per week with shifts from 08:00 to 20:00, including weekends. Two opportunities exist at Winchmore Hill and Highgate sites to lead the front-of-house team.

The role focuses on delivering exceptional client care, supervising reception staff, and ensuring high standards of service at every touchpoint.

Qualifications

• Experience in motivating, leading and developing a team.
• Experience in a client care environment.
• Handling customer complaints and issues with payments.
• Previous experience working as a lead or head receptionist.
• Excellent telephone and face-to-face communication skills.

Responsibilities

• Lead the front of house team and ensure a polished client experience.
• Oversee day-to-day running of the branch, admin and stock checks.
• Collaborate with clinicians and clinical support staff.
• Build relationships with clients and pets, showing empathy.
• Address customer complaints swiftly and appropriately.
• Cover shifts at other London practices when required.

Skills

Leadership

Client care

Complaint handling

Lead receptionist

Communication

Staying focused under pressure

Multitasking

Rotas / flexibility

Job description

Linnaeus Veterinary Limited is hiring a Head Receptionist (Client Care Lead) for Village Vet in London. The role is full-time, permanent, 42 hours per week with shifts from 08:00 to 20:00, including weekends. Two opportunities exist at Winchmore Hill and Highgate sites to lead the front-of-house team.

The role focuses on delivering exceptional client care, supervising reception staff, and ensuring high standards of service at every touchpoint.