Veterinary Front Desk Lead & Team Supervisor

Pets at Home; Wilmslow; On-site; GBP 29,000; Full time

Job summary

A leading veterinary practice in Wilmslow is seeking a Head Receptionist to oversee the reception team, ensuring outstanding client service and team management. Responsibilities include handling admin duties, managing payments, and resolving complaints. The role requires prior team management experience and offers a competitive salary of £28,500 per annum along with various employee benefits. The ideal candidate will excel in building relationships with clients and staff, ensuring a smooth operational flow in a busy practice environment.

Benefits

20% discount at the Vet Group

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Prior experience managing a team is required.
• Veterinary practice experience is an advantage.

Responsibilities

• Oversee the reception team and manage admin duties.
• Handle client complaints professionally and conduct 1-to-1s.
• Coordinate day-to-day routines using the online booking system.

Skills

Team management

Customer service

Communication skills

Computer literacy

Job description

A leading veterinary practice in Wilmslow is seeking a Head Receptionist to oversee the reception team, ensuring outstanding client service and team management. Responsibilities include handling admin duties, managing payments, and resolving complaints. The role requires prior team management experience and offers a competitive salary of £28,500 per annum along with various employee benefits. The ideal candidate will excel in building relationships with clients and staff, ensuring a smooth operational flow in a busy practice environment.