Veterinary Customer Care Specialist

Nutramax Laboratories; Lancaster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading veterinary services provider in Lancaster is seeking a Veterinary Customer Support Representative to handle incoming calls and various customer service inquiries. Responsibilities include promoting products, processing orders, and ensuring excellent communication. Candidates should have at least two years of experience in a customer service role and be proficient in MS Office. This full-time position offers the opportunity to engage with veterinary professionals and consumers alike.

Qualifications

• Minimum of two years in a professional customer service call center environment.
• Outbound call experience is a plus.
• Must retain knowledge of veterinary and consumer product lines.

Responsibilities

• Answer inbound calls and categorize each call.
• Respond to all inbound emails, chats, and social media inquiries.
• Promote monthly specials and upsell products during calls.

Skills

Exceptional telephone and written/oral communication skills

Strong attention to detail and organizational ability

Ability to multi-task

Strong interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

MS Office Suite proficiency

Job description

A leading veterinary services provider in Lancaster is seeking a Veterinary Customer Support Representative to handle incoming calls and various customer service inquiries. Responsibilities include promoting products, processing orders, and ensuring excellent communication. Candidates should have at least two years of experience in a customer service role and be proficient in MS Office. This full-time position offers the opportunity to engage with veterinary professionals and consumers alike.