Veterinary Client Care Specialist – Front Desk & Admin

Linnaeus Veterinary Limited; Chiswick; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Career progression

Staff discount

Life assurance

Sick pay

Family leave

Pension

Wellness program

Eyecare voucher

Flu vaccination

Cycle to work

Referral rewards

Job summary

Village Vet Chiswick (Linnaeus) is seeking a Client Care Assistant to join our full-time, permanent team. The role involves front‑line client contact, admin support for the clinical team, and promoting our Healthcare Plan. You will handle bookings, phone and email enquiries, and cash handling in a fast-paced, friendly practice.

The position offers a comprehensive benefits package and opportunities for career progression within a large veterinary health group.

Qualifications

• Confident, committed and able to work well under pressure.
• Fast-paced, friendly environment with no two days the same.
• Excellent organisational skills and professionalism.

Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service.
• Completing various administrative duties for the clinical team and the business.
• Promoting our Healthcare Plan.
• Meeting and greeting clients with an effortless smile.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash, stock and client accounts.
• Opening and closing the practice.

Skills

Customer service

Administrative duties

Diary management

Cash handling

Job description

Village Vet Chiswick (Linnaeus) is seeking a Client Care Assistant to join our full-time, permanent team. The role involves front‑line client contact, admin support for the clinical team, and promoting our Healthcare Plan. You will handle bookings, phone and email enquiries, and cash handling in a fast-paced, friendly practice.

The position offers a comprehensive benefits package and opportunities for career progression within a large veterinary health group.