Client Care Assistant (Veterinary Receptionist)

Linnaeus; City Of London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

5 weeks holiday

Career progression

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

Pension scheme

Wellness program

Employee assistance

Eyecare voucher

Flu jab

Cycle to work

Referral reward

Job summary

Village Vet, Chiswick (part of Linnaeus) is seeking a Client Care Assistant to join our front-of-house team. You will work closely with the clinical team to ensure patients and clients receive the highest standard of service and care.

The role is full-time, 42 hours per week, with Monday to Friday shifts between 8 am and 7 pm, plus one in three Saturday mornings. We offer strong benefits and opportunities within a large veterinary network.

Qualifications

• The candidate should be confident, committed, and able to work well under pressure with exceptional organisational skills.

Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

Job description

Job Title: Client Care Assistant

Location: Village Vet Chiswick, part of Linnaeus

Job Type: Full-time, Permanent

Hours: 42 Hours per week

Shifts: Monday to Friday between the hours of 8 am - 7pm. Plus 1 in 3 Saturday Mornings

We are searching for a passionate individual to join our wonderful Client Care team at Village Vet, Chiswick

Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

What We're looking for

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

What We offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.