Veterinary Client Care Specialist

Medivet View All Jobs; Barnes; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health & wellbeing

Health Cash Plan

Counselling support

Life Assurance 3x salary

Annual leave

5 weeks' annual leave + Bank Holidays

Day for You

Additional support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serV

Staff discounts

Job summary

Medivet in Richmond seeks a Client Care Assistant to deliver outstanding client service in a busy 24-hour veterinary hospital. You will be the first contact, handling calls, bookings, and prescription requests while guiding clients through routine and emergency appointments.

Join a large multidisciplinary team with on-the-job training, supportive colleagues, and a commitment to compassionate care for pets and their owners.

Qualifications

• Excellent client-facing communication and empathy.
• Good numeracy and accuracy in records and bookings.
• Experience as a veterinary receptionist is desirable.
• Able to stay calm under pressure and multitask.
• Willing to learn and adapt within a supportive team.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Customer service

Numeracy

Reception skills

Communication

Team player

Tools

Online booking systems

Job description

Medivet in Richmond seeks a Client Care Assistant to deliver outstanding client service in a busy 24-hour veterinary hospital. You will be the first contact, handling calls, bookings, and prescription requests while guiding clients through routine and emergency appointments.

Join a large multidisciplinary team with on-the-job training, supportive colleagues, and a commitment to compassionate care for pets and their owners.