Veterinary Client Care Coordinator

Inspiring Vet Care; West of England; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks leave + birthday off

Pension scheme

Discounted veterinary care

Healthcare Cash Plan + Cycle to Work

Inspiring Vet Care Academy learning

Job summary

Inspiring Vet Care is seeking a friendly Receptionist to join Zetland Vets in the UK. You will welcome clients and their pets, manage appointments, handle enquiries and support clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role covers a 40-hour week with shifts 8am-8pm Monday to Friday and Saturdays 8:30am-5pm on a 1:4 rota. Full training and career development are provided in a collaborative team.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.

Responsibilities

• Welcoming clients and their pets in a professional and friendly manner.
• Managing front-of-house
• Dispensing medications
• Booking appointments
• Getting paperwork ready in advance for the Vets
• Attending training events to maintain knowledge and awareness required for this role
• Keeping waiting areas, consulting rooms and offices stocked and clean
• Entering information onto patient record systems accurately and in a timely manner
• Assisting the vets and nurses as and when required
• Registering new clients and explaining our services and offers
• Taking payments and processing daily banking
• Some sole charge
• Any other administrative tasks

Skills

Customer service

Communication

Organisation

Job description

Inspiring Vet Care is seeking a friendly Receptionist to join Zetland Vets in the UK. You will welcome clients and their pets, manage appointments, handle enquiries and support clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role covers a 40-hour week with shifts 8am-8pm Monday to Friday and Saturdays 8:30am-5pm on a 1:4 rota. Full training and career development are provided in a collaborative team.