Compassionate Vet Receptionist & Front Desk

IVC Evidensia; West of England; Sur place; GBP 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Birthday leave

Pension scheme

Discounted veterinary care

Cycle to Work scheme

Résumé du poste

inspiring vet care at Zetland Vets in the West of England area is seeking a Receptionist to join on a full-time permanent basis. You will be part of an excellent team and help deliver a welcoming, professional and compassionate experience for clients and their pets.

You’ll manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Qualifications

• Experience in a customer-facing role with a focus on service and detail.
• Friendly, organised and able to work as part of a team.
• Strong communication skills and professional demeanour.

Responsabilités

• Welcoming clients and their pets in a professional and friendly manner.
• Managing front-of-house and dispensing medications as required.
• Booking appointments and preparing paperwork for Vets in advance.
• Entering information into patient records accurately and promptly.
• Attending training events to maintain knowledge for the role.
• Keeping waiting areas, consult rooms and offices stocked and clean.
• Taking payments and processing daily banking; some sole charge.
• Assisting vets and nurses as needed and handling general admin tasks.

Connaissances

Customer service

Front-of-house

Communication

Multitasking

Teamwork

Description du poste

inspiring vet care at Zetland Vets in the West of England area is seeking a Receptionist to join on a full-time permanent basis. You will be part of an excellent team and help deliver a welcoming, professional and compassionate experience for clients and their pets.

You’ll manage appointments, handle enquiries, support client communications and work closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.