Veterinary Account Manager - Remote, Growth & Travel

Digital Practice; Willenhall; Remote; GBP 27,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

Gym membership or health subscription

Employee Assistance Programme

Pension scheme

Death in Service cover

Remote-first with team meet-ups

Job summary

Digital Practice, a veterinary technology company, is expanding its team with a remote-first Account Manager. You will build and sustain long-term relationships with veterinary practices and industry clients, ensuring they gain maximum value from our products and services.

You will travel as needed and collaborate with cross-functional teams to deliver high-quality services, training, and support, while pursuing opportunities for growth and retention across accounts.

Qualifications

• Experience in or solid understanding of the veterinary sector is essential.
• Exceptional communication and interpersonal skills with proactive approach.
• Superior organisation to manage multiple accounts and deadlines.
• Ability to analyse and revise operating practices to improve efficiency.
• Comfort working independently from home and within a remote team.

Responsibilities

• Engage with clients through visits and remote communication to understand objectives and priorities.
• Develop and maintain long-term relationships with accounts and practice teams.
• Ensure services are delivered on time and to a high standard; report on KPIs.
• Identify upsell and cross-sell opportunities and help meet retention/revenue targets.
• Coordinate with colleagues across product, development, support, web design and marketing to deliver a joined-up service.
• Provide training and support, both in person and remotely, tailored to clients’ needs.
• Identify potential issues early and collaborate on solutions.
• Act as a trusted advisor across all services and attend in-person events when required.

Skills

Vet sector experience

Communication skills

Organisation

Relationship management

MS Office

Full UK driving licence

Willingness to travel

Remote work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Digital Practice, a veterinary technology company, is expanding its team with a remote-first Account Manager. You will build and sustain long-term relationships with veterinary practices and industry clients, ensuring they gain maximum value from our products and services.

You will travel as needed and collaborate with cross-functional teams to deliver high-quality services, training, and support, while pursuing opportunities for growth and retention across accounts.