Account Manager

Digital Practice; Willenhall; Remote; GBP 27,000 - 35,000; Full time

Benefits offered by this job

30 days annual leave

Gym membership or health subscription

Employee Assistance Programme

Pension scheme

Death in Service cover

Remote-first with team meet-ups

Job summary

Digital Practice, a veterinary technology company, is expanding its team with a remote-first Account Manager. You will build and sustain long-term relationships with veterinary practices and industry clients, ensuring they gain maximum value from our products and services.

You will travel as needed and collaborate with cross-functional teams to deliver high-quality services, training, and support, while pursuing opportunities for growth and retention across accounts.

Qualifications

• Experience in or solid understanding of the veterinary sector is essential.
• Exceptional communication and interpersonal skills with proactive approach.
• Superior organisation to manage multiple accounts and deadlines.
• Ability to analyse and revise operating practices to improve efficiency.
• Comfort working independently from home and within a remote team.

Responsibilities

• Engage with clients through visits and remote communication to understand objectives and priorities.
• Develop and maintain long-term relationships with accounts and practice teams.
• Ensure services are delivered on time and to a high standard; report on KPIs.
• Identify upsell and cross-sell opportunities and help meet retention/revenue targets.
• Coordinate with colleagues across product, development, support, web design and marketing to deliver a joined-up service.
• Provide training and support, both in person and remotely, tailored to clients’ needs.
• Identify potential issues early and collaborate on solutions.
• Act as a trusted advisor across all services and attend in-person events when required.

Skills

Vet sector experience

Communication skills

Organisation

Relationship management

MS Office

Full UK driving licence

Willingness to travel

Remote work

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: Home-based (North West, North East or Yorkshire, preferred), with travel to visit practices and clients, attend congresses, and join team meet-ups in Oxford, Southampton, and London.

Contract: Permanent, full-time, subject to a 6-month probation period

About Digital Practice

Digital Practice is a veterinary technology company built exclusively for the veterinary industry. Our platform helps veterinary practices improve client communication, payments and engagement, supported by a range of digital services including websites and marketing.

Our clients range from independent practices to large corporate veterinary groups, as well as pharmaceutical and industry partners. Many of our team come from clinical or veterinary backgrounds, so we understand the day-to-day realities of practice life, and we bring that empathy to everything we build. We're a remote-first team that stays closely connected, values initiative, and genuinely cares about the success of the practices we support.

The Role

As Digital Practice continues to grow, we're creating a new Account Manager role to build strong, long-term relationships with our veterinary practice and industry clients, helping them get the most from our products and services, and spotting opportunities for their growth and ours. You'll be the trusted point of contact who ensures every client feels supported, informed and confident working with Digital Practice.

What You'll Do

• Client Liaison: Engage with clients through visits and remote communication to understand their objectives, agree priorities and ensure they are getting the most from our products and services.
• Relationship Building: Develop and maintain long-term relationships with accounts, ensuring continuous support and strong connections with practice teams.
• Service Delivery: Ensure all services are delivered on time and to a high standard, reporting on KPIs and performance.
• Business Growth: Identify upsell and cross-sell opportunities with existing clients and meet retention and revenue targets.
• Team Coordination: Coordinate with colleagues working on the same account, product, development, support, web design, and marketing specialists, to ensure a consistent, joined-up service.
• Client Support and Training: Provide comprehensive training and support, both in person and remotely, tailoring sessions to each client's needs.
• Proactive Problem-Solving: Identify potential issues before they arise and collaborate with the team and clients to implement solutions.
• Trusted Advisor: Act as a trusted advisor to clients across all aspects of our services, offering revisits and additional support as needed.
• Industry Networking: Act as an ambassador for the company, building your industry network and attending in-person events when required.

What You'll Bring

• Experience working in, or a solid understanding of, the veterinary sector (essential).
• Exceptional communication and interpersonal skills, with a proactive and ambitious approach.
• Superior organisation skills and the ability to manage multiple accounts and deadlines with care and attention to detail.
• The ability to analyse and revise operating practices to improve efficiency.
• Comfort working independently from home and collaboratively as part of a remote team.
• Proficiency in MS Office, with confidence in Microsoft Word, Excel, and Outlook.
• A full UK driving licence and willingness to travel as required for the role.

Why You'll Love Working Here

We invest in our people and pride ourselves on a supportive, flexible, and growth-focused culture. In return for your contribution, we offer:

• Salary: £27,000 to £35,000, depending on experience
• Annual leave: 30 days per annum (including bank holidays).
• Wellbeing: Gym membership or any health-related subscription up to £35/month (after probation).
• Support: Employee Assistance Programme for confidential help whenever you need it.
• Security: Pension scheme and Death in Service cover (after probation).
• Flexibility: A genuinely remote-first working culture with regular team meet-ups to stay connected.
• Development: Ongoing training, industry events, and real opportunities to grow your career within a fast-moving, purpose-driven company.

Equal Opportunities

Digital Practice is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. If you need any adjustments during the recruitment process, please let us know.