Veterans Housing Support Specialist

Niyaa People Ltd; Amesbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Niyaa People Ltd is recruiting on behalf of a growing supported living organisation in Wiltshire, providing accommodation and support to ex-military veterans. The Housing Support Officer will join on an initial 3-month temporary contract with a view to progression as the service expands.

Role focuses on tenancy-related support, welfare checks, housing benefit and welfare matters, with on-site duties in Wiltshire from Monday to Friday.

Qualifications

• Previous experience in housing, supported housing, supported living, homelessness or a similar service.
• Experience within a housing association or local authority would be advantageous.
• Good understanding of tenancy sustainment and housing-related support.
• Knowledge of Housing Benefit, Universal Credit and welfare support.
• Experience completing welfare checks, risk assessments and support plans.
• Good understanding of safeguarding and professional boundaries.
• Strong communication, organisation and administration skills.
• Ability to work independently and manage day-to-day responsibilities on-site.
• Empathetic, resilient and professional, with the ability to build positive relationships with residents.
• Experience supporting veterans or ex-military personnel would be advantageous.

Responsibilities

• Provide housing and tenancy-related support to residents.
• Carry out regular welfare checks and respond to any concerns.
• Support residents with Housing Benefit, Universal Credit and welfare matters.
• Complete sign-ups, inductions and tenancy paperwork.
• Coordinate and support new resident move-ins.
• Complete risk assessments, support plans and reviews.
• Support tenancy sustainment and help residents maintain their accommodation.
• Liaise with local authorities, housing teams, benefits departments and external agencies.
• Identify and elevate safeguarding, welfare and tenancy concerns.
• Maintain accurate records and case notes.
• Support residents towards greater independence and suitable move-on accommodation.

Job description

Niyaa People Ltd is recruiting on behalf of a growing supported living organisation in Wiltshire, providing accommodation and support to ex-military veterans. The Housing Support Officer will join on an initial 3-month temporary contract with a view to progression as the service expands.

Role focuses on tenancy-related support, welfare checks, housing benefit and welfare matters, with on-site duties in Wiltshire from Monday to Friday.