Veterans Advocacy & Complex Needs Advisor

The Royal British Legion; Newport; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Holiday 28 days

Maternity/Paternity leave

Pension scheme

Flexible working options

Employee Assistance Programme

Learning and development

Volunteer opportunities

Travel loans

Cycle to Work

Job summary

The Royal British Legion is seeking an Advocacy and Complex Needs Advisor to join the Cheshire and Shropshire region. You will provide holistic, person-centred support to veterans facing homelessness, mental health challenges, and other complex needs, helping them access housing, health and social services.

Travel within the region is required; a DBS check at Enhanced level is part of pre-employment checks.

Qualifications

• DBS check at Enhanced level required.

Responsibilities

• Complete effective and efficient case management of circa 20 complex beneficiary cases; ensuring case records are maintained, accurate and up to date.
• Complete visits with beneficiaries in their homes to assess need, build and maintain positive, professional relationships, build engagement, review progress and provide practical, person-centred support.
• Work holistically with beneficiaries to explore their full range of needs, identify and agree their priorities, and develop a clear, person-centred support and action plan.
• Provide specialist advice and advocacy, identify appropriate statutory and external services, including mental health, addiction and substance misuse, and housing services, and support beneficiaries with referrals.
• Work collaboratively with beneficiaries and partner agencies to overcome barriers, coordinate support around agreed priorities, and provide practical and motivational support throughout.

Job description

The Royal British Legion is seeking an Advocacy and Complex Needs Advisor to join the Cheshire and Shropshire region. You will provide holistic, person-centred support to veterans facing homelessness, mental health challenges, and other complex needs, helping them access housing, health and social services.

Travel within the region is required; a DBS check at Enhanced level is part of pre-employment checks.