Veterinary Receptionist: Client Care & Admin

CVS Group UK; Burgess Hill; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Salary aligned with NMW

5 weeks' annual leave (pro rata)

Long Service Award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Careers pathway and development

Job summary

CVS Vets is seeking a Veterinary Receptionist for Ark Veterinary Centre in Burgess Hill. You will greet clients, handle calls, book appointments, manage insurance forms, and process payments in a busy small-animal practice. A friendly, empathetic approach is essential to support pets and their owners.

Hours are 26 per week with day and evening shifts, one in four Saturdays mornings. The role offers permanent employment in a collaborative CVS Vets team environment.

Qualifications

• Previous experience as a Receptionist is a must; veterinary setting experience is a bonus.
• Strong communication and empathy with clients and their pets.
• Proficiency with Microsoft Office and practice databases.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.

Skills

Receptionist experience

Customer service

Communication skills

Empathy

Teamwork

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist for Ark Veterinary Centre in Burgess Hill. You will greet clients, handle calls, book appointments, manage insurance forms, and process payments in a busy small-animal practice. A friendly, empathetic approach is essential to support pets and their owners.

Hours are 26 per week with day and evening shifts, one in four Saturdays mornings. The role offers permanent employment in a collaborative CVS Vets team environment.