Venue Guest Experience Supervisor & Team Coach

Adventure; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Adventure Leisure is seeking a Supervisory leader for its London-area venue. You will work with the General Manager to shape guest experiences, drive revenue through retail and F&B offerings, and nurture a high-performing team.

You will ensure safety, training, and exceptional service across all elements of the guest journey, while upholding the company values and standards. You will oversee daily operations, recruit and develop staff, and promote an environment that is fun, positive and

Qualifications

• 1 year of People Management experience required
• Experience in a hands-on customer facing role essential
• Key holder experience and health and safety checks essential

Responsibilities

• Open and close the location with supervision; complete required checklists
• Develop and maintain SOPs to improve customer satisfaction and revenue
• Recruit, induct and develop staff; manage welfare and performance reviews
• Ensure health and safety compliance; 100% academy compliance where applicable
• Maintain assets and inventory; monitor purchasing and stock controls
• Collaborate with General Manager to achieve location KPIs and profitability

Skills

Communication

Prioritisation

Delegation

Presentation

Time management

Problem solving

Planning

Coaching

Organisational skills

Education

First Aid at Work Certification

Driving Licence

GCSEs

Job description

Adventure Leisure is seeking a Supervisory leader for its London-area venue. You will work with the General Manager to shape guest experiences, drive revenue through retail and F&B offerings, and nurture a high-performing team.

You will ensure safety, training, and exceptional service across all elements of the guest journey, while upholding the company values and standards. You will oversee daily operations, recruit and develop staff, and promote an environment that is fun, positive and