Guest Experience Supervisor

WSH Group; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

28 Days holiday inclusive of bank hol

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Pension and life insurance

Discounts from Perkbox app

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey in London is seeking a Service Supervisor to lead catering staff on site and ensure exceptional guest experiences. The role focuses on training, supervising and supporting a team, maintaining service standards, and coordinating logistics to deliver seamless events.

We value hospitality passion, proactive communication, and a commitment to teamwork, with opportunities for development and growth within a supportive environment.

Qualifications

• Previous experience within the hospitality industry.
• Demonstrated passion for food and customer service.
• Enjoy supervising, training and supporting a team.
• Strong delegation and organisational abilities.
• Excellent verbal and written communication.

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel.
• Quality Control - monitor food quality, presentation, and service standards and resolve issues promptly.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies; oversee event flow and inventory.

Skills

Hospitality experience

Customer service

Leadership

Delegation

Organisational skills

Communication

Job description

BaxterStorey in London is seeking a Service Supervisor to lead catering staff on site and ensure exceptional guest experiences. The role focuses on training, supervising and supporting a team, maintaining service standards, and coordinating logistics to deliver seamless events.

We value hospitality passion, proactive communication, and a commitment to teamwork, with opportunities for development and growth within a supportive environment.