Guest Experience Manager — Lead Front Desk & Delight Guests

Accor; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holidays

Health cash plan

Mental health support hotline

Employee discounts across Ennismore品牌

Free night at The Hoxton

Shift meals provided

Job summary

Accor in London is seeking a Front Office Supervisor to lead our front desk team and inspire receptionists to deliver a memorable stay from check-in to check-out.

You will ensure accurate pricing, manage overbooking, keep the lobby running smoothly, and foster a positive, guest‑centric culture with a hands-on, no-ego approach. This role offers an exciting chance to grow within a vibrant, global hotel family.

Qualifications

• Hotel or leisure experience in a similar role.
• Familiar with Opera or similar front desk system; knowledge of GDS is a plus.
• A proactive, sociable personality with a passion for hospitality and guest satisfaction.

Responsibilities

• Support day-to-day Front Office operations and lead receptionists to deliver a memorable guest experience.
• Lead by example, keep the team motivated and empowered.
• Ensure correct rates, manage overbooking, and collaborate to keep the house full and happy.
• Keep operations running smoothly and resolve issues promptly.

Skills

Hospitality leadership

Guest service orientation

Team motivation

Tools

Opera PMS

Job description

Accor in London is seeking a Front Office Supervisor to lead our front desk team and inspire receptionists to deliver a memorable stay from check-in to check-out.

You will ensure accurate pricing, manage overbooking, keep the lobby running smoothly, and foster a positive, guest‑centric culture with a hands-on, no-ego approach. This role offers an exciting chance to grow within a vibrant, global hotel family.