Duty Manager

Bandai Namco Amusement Europe Ltd.; Stretford; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Bandai Namco Amusement Europe Ltd is seeking a Duty Manager to lead a busy, multi‑faced venue. You will supervise front‑of‑house teams across reception, attractions, bars and retail, ensuring smooth daily operations and exceptional guest experiences.

You will be the on‑site senior person, responsible for safety, cash handling, stock, and staff development. This role suits a proactive, people‑focused leader who thrives in a dynamic leisure setting.

Qualifications

• Experience as a supervisor or manager in leisure, hospitality, retail or a similar customer-facing setting.
• Ability to stay calm and decisive when the venue is busy or challenging.
• Strong coaching and motivation skills for a young, energetic team.
• Willingness to learn licensing, food safety and gambling compliance requirements.

Responsabilités

• Lead the shift: open/close the venue, run the shift checklist, deploy staff across departments.
• Deliver great service: manage bookings, enquiries and promotions, handle complaints.
• Maintain safety: ensure licensing, hygiene, gambling and health and safety compliance.
• Manage finances: handle floats and transactions, end-of-day banking and paperwork.
• Own stock: manage stock lines, conduct stock takes and check deliveries.
• Develop the team: train staff, conduct appraisals and participate in interviews.
• Handle incidents: report faults, manage incidents and safeguard visitors.
• Support business growth: attend weekly management meetings and share ideas.

Connaissances

Supervisory experience

Customer service excellence

Cash handling

Team leadership

Licensing & compliance knowledge

Description du poste

Run the fun

Bowling, arcades, attractions, food and drink, all under one roof and packed with families. We're looking for a Duty Manager who is happy on a busy floor and confident enough to take charge of the whole venue during their shifts.

You'll be the senior person on site, so the venue's safety, its money, its customers and its team all come to you. One minute you're welcoming a birthday party, the next you're sorting out a broken attraction, and by the end of the night you're doing the banking. If you like variety, responsibility and making sure people have a good day out, read on.

What you'll do

• Lead the shift: open and close the venue securely, run the shift checklist, deploy the team across reception, attractions, bars, food and retail, and check uniforms and timekeeping.
• Deliver great service: take bookings and enquiries, handle complaints, and promote our offers, events and memberships.
• Keep everyone safe: make sure the venue meets licensing, food hygiene, gambling and health and safety rules. That includes Challenge 25, keeping under-18s and excluded customers out of the adult gaming area, and carrying out AGC checks at least every 45 minutes.
• Look after the money: manage floats and transactions, collect revenue from machines and attractions, and complete end-of-day banking and paperwork accurately.
• Own the stock: take responsibility for your own stock line, carry out stock takes, check deliveries, and keep bars, vending machines, retail areas and prize counters topped up.
• Develop the team: train staff, including on attractions, run appraisals, sit on interview panels, write rotas, and carry out disciplinary investigations when needed.
• Handle the unexpected: report faults to the technical team, deal with incidents and accidents, and look after visitors such as contractors and enforcement officers.
• Help the business grow: attend weekly management meetings, share ideas for winning more local customers, and pass key information on to your team.

What we're looking for

• Experience as a supervisor or manager in leisure, hospitality, retail or a similar customer-facing setting
• Confidence handling cash and accurate paperwork
• A calm, decisive approach when things get busy or go wrong
• The ability to motivate and coach a young, energetic team
• An understanding of, or willingness to learn, licensing, food safety and gambling compliance
• Flexibility to work across all departments and help at events, including occasional off-site activities

Nice to have: a Personal Licence (APLH), Level 2 Food Hygiene, First Aid at Work, or experience in an adult gaming centre.