Club Duty Manager — Guest Experience & Operations

The Club Company; Hildenborough; A distancia; GBP 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary health club access

Group exercise classes

Discounted golf facilities

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day (after 1 year)

25% off meals on duty

25% off retail

Cycle to Work scheme

Descripción de la vacante

The Club Company is seeking a proactive Duty Manager to join our team, overseeing daily operations during shifts and ensuring a safe, welcoming environment for members. You will lead staff, manage incidents, and coordinate department coverage as needed to maintain service excellence.

We value dedicated professionals who can adapt to a dynamic club setting, deliver outstanding guest experiences, and uphold our CARE values across all interactions.

Formación

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

Responsabilidades

• Oversee daily club operations during shifts, ensuring safety and service standards.
• Supervise staff and coordinate maintenance during busy periods.
• Address member inquiries or complaints promptly and professionally.

Conocimientos

Strong communication

Exceptional service delivery

Guest satisfaction focus

Educación

Hospitality/business diploma

Descripción del empleo

The Club Company is seeking a proactive Duty Manager to join our team, overseeing daily operations during shifts and ensuring a safe, welcoming environment for members. You will lead staff, manage incidents, and coordinate department coverage as needed to maintain service excellence.

We value dedicated professionals who can adapt to a dynamic club setting, deliver outstanding guest experiences, and uphold our CARE values across all interactions.