Vendor Support & Client Relations Coordinator

Cox Automotive; Ledston; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Option to buy extra holiday days

Your birthday off paid

Well-Being Day annually

Charity Day paid

Descripción de la vacante

Manheim Auction Services, part of Cox Automotive, is seeking a Vendor Support Coordinator in Colchester. You will own a portfolio of branch accounts, providing dedicated administrative support and ensuring SLAs are met to deliver a high-quality customer experience.

Role involves handling inquiries, assisting on sale days, and collaborating with AMs/ADs while maintaining accurate records and supporting post-sale processes. Competitive benefits and progression opportunities are offered.

Formación

• Proven experience working within regulated environments
• Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
• Excellent customer service skills, consistently delivering a positive experience
• Solid administrative abilities, ensuring accuracy and efficiency in all tasks
• High attention to detail and strong data entry accuracy
• Proactive and adaptable, able to use initiative and respond effectively to change
• Collaborative team player, contributing to the successful delivery of sales and events
• Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure

Responsabilidades

• Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
• Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
• Engage with key customers on sale days to enhance the overall customer experience.
• Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
• Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
• Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
• Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
• Assist Auctioneers during sale days, including Simulcast support.
• Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
• Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.

Descripción del empleo

Manheim Auction Services, part of Cox Automotive, is seeking a Vendor Support Coordinator in Colchester. You will own a portfolio of branch accounts, providing dedicated administrative support and ensuring SLAs are met to deliver a high-quality customer experience.

Role involves handling inquiries, assisting on sale days, and collaborating with AMs/ADs while maintaining accurate records and supporting post-sale processes. Competitive benefits and progression opportunities are offered.