Key Accounts Vendor Support Coordinator

Cox Automotive; Leeds; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Option to buy additional holiday days

Your birthday off every year - paid

One annual Well-Being Day for you to 1

One paid Charity Day to give back and

Opportunities for career progression

Competitive pension scheme

Job summary

Manheim Auction Services, part of Cox Automotive, is seeking an organised administrator to own a portfolio of branch accounts and act as the primary contact for day-to-day client interactions. You will deliver accurate administrative support aligned with SLAs and customer expectations to enhance the overall experience.

In this role you will handle enquiries face-to-face, by phone, or via email; support bid and post-sale documentation; collaborate with Account Managers and Directors; and maintain

Qualifications

• Proven experience in customer-facing admin roles.
• Strong data entry and records management skills.
• Experience in regulated environments and compliance procedures.

Responsibilities

• Act as the first point of contact for a portfolio of key customers, ensuring processes meet SLAs.
• Handle general enquiries face-to-face, by phone or email, delivering satisfactory outcomes or escalating as needed.
• Support provisional bid process by logging bids pre-sale and ensuring follow-up post-sale.
• Maintain accurate documentation and AIMS records to support auction operations.
• Assist Auctioneers during sale days and provide Simulcast support.
• Build professional relationships with vendors and provide internal expertise on accounts.

Skills

Customer service

Administrative support

Data entry accuracy

Attention to detail

Time management

Communication skills

Stakeholder management

Problem solving

Tools

MS Office

Job description

Manheim Auction Services, part of Cox Automotive, is seeking an organised administrator to own a portfolio of branch accounts and act as the primary contact for day-to-day client interactions. You will deliver accurate administrative support aligned with SLAs and customer expectations to enhance the overall experience.

In this role you will handle enquiries face-to-face, by phone, or via email; support bid and post-sale documentation; collaborate with Account Managers and Directors; and maintain