Vendor Support Coordinator

Cox Automotive; Ledston; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Option to buy extra holiday days

Your birthday off paid

Well-Being Day annually

Charity Day paid

Descripción de la vacante

Manheim Auction Services, part of Cox Automotive, is seeking a Vendor Support Coordinator in Colchester. You will own a portfolio of branch accounts, providing dedicated administrative support and ensuring SLAs are met to deliver a high-quality customer experience.

Role involves handling inquiries, assisting on sale days, and collaborating with AMs/ADs while maintaining accurate records and supporting post-sale processes. Competitive benefits and progression opportunities are offered.

Formación

• Proven experience working within regulated environments
• Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
• Excellent customer service skills, consistently delivering a positive experience
• Solid administrative abilities, ensuring accuracy and efficiency in all tasks
• High attention to detail and strong data entry accuracy
• Proactive and adaptable, able to use initiative and respond effectively to change
• Collaborative team player, contributing to the successful delivery of sales and events
• Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure

Responsabilidades

• Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
• Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
• Engage with key customers on sale days to enhance the overall customer experience.
• Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
• Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
• Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
• Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
• Assist Auctioneers during sale days, including Simulcast support.
• Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
• Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.

Descripción del empleo

Vendor Support Coordinator

Colchester

£27,795

37.5 hours a week (Monday – Friday)

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Accelerate your career with a company that leads the way!

Overview

Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.

At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.

Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

Take ownership of a portfolio of key branch accounts, serving as the primary point of contact and providing dedicated administrative support. This role is critical in ensuring that all administrative tasks are completed accurately, efficiently, and in alignment with business objectives, customer expectations, and service level agreements (SLAs). The ultimate goal is to consistently deliver and enhance a positive customer experience.

What You’ll Be Doing

• Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
• Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
• Engage with key customers on sale days to enhance the overall customer experience.
• Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
• Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
• Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
• Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
• Assist Auctioneers during sale days, including Simulcast support.
• Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
• Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.

What We’re Looking For

• Proven experience working within regulated environments, following strict procedures and compliance guidelines
• Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
• Excellent customer service skills, consistently delivering a positive experience
• Solid administrative abilities, ensuring accuracy and efficiency in all tasks
• High attention to detail and strong data entry accuracy
• Proactive and adaptable, able to use initiative and respond effectively to change
• Collaborative team player, contributing to the successful delivery of sales and events
• Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.