Service Delivery Coordinator

Cox Automotive; Dursley; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts

Cashback offers

Peer recognition scheme

Option to buy additional holiday days

Your birthday off

Job summary

Manheim Auction Services, part of Cox Automotive, is seeking a Service Delivery Administrator to support vehicle collections, processing data, invoicing, and ensuring SLA targets are met throughout the auction process.

The role requires strong communication, a proactive approach, and the ability to work in a busy, KPI-driven environment. On-site UK-based position with opportunities for development within Cox Automotive network.

Qualifications

• Excellent communication skills, both written and verbal.
• Experience in KPI-driven environments.
• Strong attention to detail and data accuracy.
• Ability to work effectively in a fast-paced team.

Responsibilities

• Ensure administration, coordination, and sale of vehicles meet customer and internal SLA requirements at all times.
• Support day-to-day operations of the department, resolving problems promptly and escalating as needed.
• Coordinate vehicle arrivals and ensure accurate processing of data and documentation.
• Maintain communication with the Operations team to minimise delays in allocations for sale.
• Assist with invoicing and processing of customer payments via Bankline system.

Skills

Customer service

Data entry

Microsoft Office

Problem solving

Tools

Excel

Word

Outlook

Job description

The Service Delivery department is a key part of the auction business and is responsible for managing a range of office-based activities that support the smooth running of operations. These tasks include inputting and coordinating vehicle collections and deliveries, processing vehicle data, handling important documentation, and managing vehicle payments. Team members play an important role in ensuring that all processes within the department run efficiently and effectively. Their work helps ensure that vehicle sales are completed successfully while maintaining high standards of operational performance and customer service for both buyers and sellers. What You'll Be Doing

• Ensure the administration, coordination, and sale of vehicles meet customer and internal SLA requirements at all times.
• Support the smooth day-to-day operations of the department, resolving problems or incidents promptly and following required procedures, escalating issues when necessary.
• Work with the Service Delivery Manager to plan ahead for vehicle arrivals, ensuring accurate processing of vehicle data and documentation.
• Maintain clear communication with the Operations team to minimise delays in allocating vehicles for sale.
• Ensure the smooth, safe, and uninterrupted flow of vehicles through the auction process, including pre-sale, sale, and post-sale stages and reporting.
• Assist with accurate invoicing and the timely processing of customer payments through the Bankline system, including arranging delivery requests where required.
• Support the Service Delivery Manager with additional tasks to maintain an efficient operation and provide an excellent client experience.
• Ensure the office environment is presentable, meets HSE requirements, and creates a positive impression for customers.
• Respond to general client enquiries accurately and professionally, in line with Cox Automotive's customer service standards, escalating concerns when appropriate.
• Maintain safe working practices by following HSE requirements and site rules at all times.
• Proactively support the Service Delivery Manager to ensure all mandatory HSE requirements are met and team members receive appropriate training and development.
• Assist the Service Delivery Manager in investigating disputes with the Operations team and provide timely feedback.
• Ability to work effectively as part of a team and complete tasks to a high standard.
• Experience working in a fast‑paced Service Delivery environment.
• Strong communication skills, both verbal and written, with the ability to interact at all levels.
• Flexible, proactive, and able to adapt quickly in a constantly changing environment.
• Excellent customer service skills with a focus on putting clients first.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience working in a KPI-driven environment.
• Ability to work efficiently and meet internal SLA requirements.
• Strong attention to detail with accurate data entry skills.
• Good time management and organisational skills, with the ability to meet deadlines in a busy environment.
• First Aid at Work qualification is desirable but not essential.
• Manheim Auction Services is proud to be part of Cox Enterprises - a family‑run company with a remarkable 120-year legacy of innovation and forward thinking. As the world's largest automotive services organization, we're a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
• At Manheim, we believe our differences drive us forward. We champion a culture where everyone - our people, clients, and communities - can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn't just a value; it's a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we're redefining the vehicle auction experience - one transaction at a time.
• We're Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme