Vendor Performance Coordinator - Stockless Fulfilment

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work 2 days WFH

Pension up to 14%

Life cover 4x salary

Health cash plan

Discount at Screwfix & B&Q

Cycle to work

Enhanced family leave

Job summary

Screwfix Direct Ltd is seeking an Account Coordinator for Stockless Fulfilment in Yeovil. You will report to the Lead Account Manager and oversee vendor performance, governance, and service levels to ensure customer outcomes.

You will support onboarding, incident management and continuous improvement, coordinating cross-functional teams to resolve issues and maintain operational stability. This role offers hybrid working and a strong benefits package.

Qualifications

• Vendor performance management experience is desirable.
• Governance and KPI tracking experience preferred.
• Cross-functional issue resolution skills beneficial.

Responsibilities

• Manage vendor performance for Stockless Fulfilment and ensure KPIs and service levels are met.
• Support onboarding, incident management and continuous improvement activities.
• Coordinate cross-functional issue resolution and escalation where needed.

Job description

Screwfix Direct Ltd is seeking an Account Coordinator for Stockless Fulfilment in Yeovil. You will report to the Lead Account Manager and oversee vendor performance, governance, and service levels to ensure customer outcomes.

You will support onboarding, incident management and continuous improvement, coordinating cross-functional teams to resolve issues and maintain operational stability. This role offers hybrid working and a strong benefits package.