Vehicle Service Admin | No Weekends & 22 Days

Confidential; Aldershot; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

22 days holiday

Company pension

No weekend work

Résumé du poste

Confidential, Aldershot-based vehicle service centre, is seeking a friendly Service Administrator to join the team. You will manage customer bookings, front-of-house duties and day-to-day administration in a busy workshop environment.

Responsibilities include answering calls, booking MOTs and services using Autowork, issuing invoices, processing payments, and maintaining accurate records in Xero. A full UK driving license and a proactive, customer-focused approach are essential.

Qualifications

• Experience in service administration or vehicle reception is advantageous.
• Excellent customer service and communication skills.
• Highly organised with strong attention to detail.
• Confident managing multiple tasks in a busy environment.

Responsabilités

• Meet and greet customers and provide a friendly front-of-house service.
• Answer calls, respond to enquiries and follow up with customers.
• Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.
• Manage workshop bookings and capacity using the T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.
• Assist with vehicle drop-offs, collections, and loan vehicle administration.
• Produce invoices and process customer payments.
• Complete Payment Assist applications and liaise with customers and providers where required.
• Maintain accurate vehicle key records and ensure keys are stored correctly.
• Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep them updated on timescales and parts availability.
• Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.
• Process and scan invoices into Xero and ensure parts credits are correctly recorded.

Connaissances

Customer service

Organised

Multi-tasking

IT skills

Face-to-face & phone

Xero experience

Autowork

Motasoft VGM

UK driving licence

Outils

Autowork

Motasoft VGM

Xero

Description du poste

Confidential, Aldershot-based vehicle service centre, is seeking a friendly Service Administrator to join the team. You will manage customer bookings, front-of-house duties and day-to-day administration in a busy workshop environment.

Responsibilities include answering calls, booking MOTs and services using Autowork, issuing invoices, processing payments, and maintaining accurate records in Xero. A full UK driving license and a proactive, customer-focused approach are essential.