Automotive Service Administrator - Front Desk & Bookings

Mulberry Recruitment Ltd; Aldershot; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mulberry Recruitment Ltd has placed a friendly Service Administrator in Aldershot for a well-established vehicle service, MOT and repair centre. You will manage front-of-house, customer enquiries, bookings, invoicing and cash records, while supporting the workshop and administration team.

You will book MOTs and servicing, use Autowork, Motasoft VGM and Xero, maintain accurate records, chase invoices and help with parts and payments. A full UK driving licence is required.

Qualifications

• Experience in service administration or vehicle reception is advantageous.
• Excellent customer service and communication skills.
• Highly organised with strong attention to detail.
• Able to manage multiple tasks in a busy environment.
• Professional when dealing with customers face-to-face and on the telephone.
• Good IT and administration skills.
• Experience with Autowork, Motasoft VGM or Xero would be advantageous.
• Full UK driving licence (valid for UK and Ireland).
• If not an EU citizen, a valid UK working permit will be required.

Responsibilities

• Manage front-of-house reception, customer enquiries and bookings, and assist the workshop and administration.
• Meet and greet customers and provide a friendly front-of-house service.
• Answer calls, respond to enquiries and follow up with customers.
• Book MOTs, servicing and repair work with accurate customer and vehicle details.
• Manage workshop bookings and capacity using the T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.
• Assist with vehicle drop-offs, collections, and loan vehicle administration.
• Produce invoices and process customer payments.
• Complete Payment Assist applications and liaise with customers and providers where required.
• Maintain accurate vehicle key records and ensure keys are stored correctly.
• Keep Work in Progress records up to date and liaise with technicians regarding parts and delays.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep them updated on timescales and parts availability.
• Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.
• Process and scan invoices into Xero and ensure parts credits are correctly recorded.

Skills

Service administration

Customer service

Organisation

Multi-tasking

IT skills

Reception

Tools

Autowork

Motasoft VGM

Xero

Job description

Mulberry Recruitment Ltd has placed a friendly Service Administrator in Aldershot for a well-established vehicle service, MOT and repair centre. You will manage front-of-house, customer enquiries, bookings, invoicing and cash records, while supporting the workshop and administration team.

You will book MOTs and servicing, use Autowork, Motasoft VGM and Xero, maintain accurate records, chase invoices and help with parts and payments. A full UK driving licence is required.