Vehicle Damage Assessor

Igloo Ltd; Plymouth; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

30 days holiday

Pension contributions

Recommend-a-friend technician bonus

Long service awards

Colleague recognition scheme

Health cash plan

Rewards platform with discounts

Job summary

Igloo Ltd in Plymouth is seeking an experienced Vehicle Damage Assessor to prepare accurate damage estimates, plan repairs and work with insurers, customers and workshop teams to ensure repairs meet high standards.

You will coordinate with insurers, place parts orders, maintain records, and support the workshop to reduce delays. A minimum 3 years' experience and familiarity with Audatex/ Autoflow preferred.

Qualifications

• Experience in vehicle damage assessment or estimating within a bodyshop or accident repair environment.
• Knowledge of insurer requirements, estimating systems and repair planning.
• Strong attention to detail and accuracy when preparing estimates and managing parts.
• Effective communication with bodyshop staff, insurers and customers.
• Good organisational and record-keeping skills.

Responsibilities

• Preparing manual and computerised vehicle damage estimates in line with insurer and customer requirements.
• Ensuring estimates reflect repair feasibility, quality standards and profitability.
• Maintaining accurate estimate records and highlighting work requiring authorisation.
• Liaising with insurers and customers to obtain authorisation and follow up on outstanding estimates.
• Ordering and checking parts to ensure correct specification, quantity and timely delivery.
• Verifying parts and maintaining accurate labelling and traceability.
• Communicating repair requirements clearly to bodyshop personnel.
• Coordinating with the workshop on vehicles deemed a total loss, as agreed with the insurer.
• Supporting the workshop team to reduce errors, delays and rework.
• Following company health and safety procedures and maintaining accurate records for audits and compliance.

Skills

Vehicle damage estimation

Insurer liaison

Parts coordination

Record keeping

Tools

Audatex

Autoflow

Job description

We are recruiting for an experienced Vehicle Damage Assessor to join a professional automotive repair operation in Plymouth. This is an opportunity to prepare accurate vehicle damage estimates, coordinate repair planning and work closely with insurers, customers and workshop teams to ensure repairs are completed efficiently and to a high standard.

The role also offers team bonus opportunities.

The Role:

• Preparing manual and computerised vehicle damage estimates in line with insurer and customer requirements.
• Ensuring estimates reflect repair feasibility, quality standards and profitability.
• Maintaining accurate estimate records and highlighting work requiring authorisation.
• Liaising with insurers and customers to obtain authorisation and follow up on outstanding estimates.
• Ordering and checking parts to ensure correct specification, quantity and timely delivery.
• Verifying parts and maintaining accurate labelling and traceability.
• Communicating repair requirements clearly to bodyshop personnel.
• Coordinating with the workshop on vehicles deemed a total loss, as agreed with the insurer.
• Supporting the workshop team to reduce errors, delays and rework.
• Following company health and safety procedures and maintaining accurate records for audits and compliance.

What We're Looking For:

• Previous experience in vehicle damage assessment or estimating within a bodyshop or accident repair environment.
• Knowledge of insurer requirements, estimating systems and repair planning.
• Strong attention to detail and accuracy when preparing estimates and managing parts.
• Effective communication skills when working with bodyshop staff, insurers and customers.
• Good organisational and record-keeping skills.
• Understanding of health, safety and workshop compliance procedures.
• Ability to work independently and as part of a team.
• A minimum of 3 years' experience is preferred.
• IMI Accreditation is preferred.
• Familiarity with Audatex and Autoflow is preferred.

What We Offer:

• Competitive salary, dependent on experience and qualifications, plus team bonus.
• 30 days' holiday, including public holidays, with additional days for length of service.
• Pension contributions.
• Recommend-a-friend technician bonus scheme.
• Long service awards.
• Colleague recognition scheme.
• Health cash plan to claim back medical costs.
• Rewards platform with high street discounts.
• Cycle to Work scheme.
• Free onsite parking.

Commutable from:

Plymouth, Saltash, Ivybridge, Tavistock, Plympton, Torpoint and surrounding areas.