Vehicle Damage Assessor

Igloo Ltd; Tees Valley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

30 days holiday plus long service

Pension contributions

Bonus incentive

Free onsite parking

Colleague recognition

Health cash plan

Cycle to work scheme

Job summary

Igloo Ltd is seeking an experienced Vehicle Damage Assessor to join our Darlington operation. You will prepare accurate damage estimates, plan repairs and work with insurers, customers and workshop teams to complete repairs to high standards.

You will manage estimates, ensure feasibility and profitability, liaise for authorisation and supervise apprentices where appropriate. A minimum of 3 years' experience and relevant qualifications are preferred.

Qualifications

• Experience in vehicle damage assessment or estimating in a bodyshop or accident repair environment.
• Knowledge of insurer requirements, estimating systems and repair planning.
• Strong attention to detail and accuracy.
• Clear communication with workshop staff, insurers and customers.
• Good organisational and record-keeping skills.
• Understanding of health, safety and workshop compliance.

Responsibilities

• Prepare manual and computerised vehicle damage estimates per insurer and customer requirements.
• Ensure estimates reflect repair feasibility, quality standards and profitability.
• Maintain accurate estimate records and identify authorised work.
• Liaise with insurers/customers for authorisation and follow up on outstanding estimates.
• Order and verify parts with correct spec, quantity, labeling and traceability.
• Communicate repair requirements to bodyshop personnel and coordinate with workshop.

Skills

Vehicle damage estimating

Insurer requirements

Audatex

Autoflow

Attention to detail

Communication

Organisational skills

Health & safety

Teamwork

Independent work

Education

IMI Accreditation in Vehicle Damage Assessment

Tools

Audatex

Autoflow

Job description

We are currently recruiting for an experienced Vehicle Damage Assessor to join a busy automotive operation in Darlington. This role involves preparing accurate vehicle damage estimates, planning repairs and working closely with insurers, customers and workshop teams to ensure repairs are completed efficiently and to a high standard.

The Role:

• Prepare manual and computerised vehicle damage estimates in line with insurer and customer requirements.
• Ensure estimates reflect repair feasibility, quality standards and profitability.
• Maintain accurate estimate records and identify work requiring authorisation.
• Liaise with insurers and customers to obtain authorisation and follow up on outstanding estimates.
• Order and verify parts, ensuring correct specification, quantity, labelling and traceability.
• Communicate repair requirements clearly to bodyshop personnel.
• Coordinate with the workshop on vehicles deemed a total loss, as agreed with the insurer.
• Support the workshop team to reduce errors, delays and rework.
• Follow company health and safety procedures and maintain accurate records.
• Support, guide and, where appropriate, supervise VDA Apprentices.

What We're Looking For:

• Previous experience in vehicle damage assessment or estimating within a bodyshop or accident repair environment.
• Knowledge of insurer requirements, estimating systems and repair planning.
• Strong attention to detail and accuracy.
• Effective communication skills when dealing with workshop staff, insurers and customers.
• Good organisational and record-keeping skills.
• An understanding of health, safety and workshop compliance procedures.
• The ability to work independently and as part of a team.
• A minimum of 3 years' experience is preferred.
• IMI Accreditation in Vehicle Damage Assessment is preferred.
• Familiarity with Audatex and Autoflow is preferred.

What We Offer:

• Competitive salary plus team bonus opportunities.
• 30 days' holiday including public holidays, with additional days awarded for long service.
• Pension contributions.
• Recommend-a-friend technician bonus incentive.
• Long service awards.
• Colleague recognition scheme.
• Health cash plan to claim back medical costs.
• Rewards platform offering high street discounts.
• Cycle to work scheme.
• Free onsite parking.

Commutable from: Darlington, Newton Aycliffe, Stockton-on-Tees, Middlesbrough and surrounding areas.