Vehicle Damage Assessor

Igloo Ltd; Swindon; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Team bonus opportunities

30 days holiday

Pension contributions

Cycle to work scheme

Free onsite parking

Health cash plan

Job summary

Igloo Ltd is hiring an experienced Vehicle Damage Assessor in Swindon to prepare accurate damage estimates, plan repairs and liaise with insurers, customers and workshop teams, ensuring high standards of repair quality.

The role requires knowledge of insurer requirements and estimating systems, with a focus on accuracy, detail and effective communication within a busy automotive operation. Competitive benefits and opportunities available.

Qualifications

• Experience in vehicle damage assessment or estimating.
• Knowledge of insurer requirements and estimating systems.
• Strong attention to detail and accuracy.
• Effective communication with workshop staff, insurers and customers.
• Good organisational and record-keeping skills.
• Understanding health, safety and workshop compliance procedures.
• Ability to work independently and as part of a team.

Responsibilities

• Prepare manual and computerised vehicle damage estimates.
• Ensure estimates reflect repair feasibility, quality, and profitability.
• Maintain accurate estimate records and seek authorisation when needed.
• Liaise with insurers and customers to obtain authorisation and follow up.
• Order and verify parts with correct specs and traceability.
• Communicate repair requirements clearly to bodyshop personnel.
• Coordinate with workshop on total loss vehicles as agreed with insurer.
• Support workshop team to reduce errors, delays and rework.
• Follow health and safety procedures and maintain records.
• Support and supervise VDA Apprentices where appropriate.

Skills

Attention to detail

Communication skills

Organisational skills

Teamwork

Tools

Audatex

Autoflow

Job description

We are currently recruiting for an experienced Vehicle Damage Assessor to join a busy automotive operation in Swindon. This role involves preparing accurate vehicle damage estimates, planning repairs and working closely with insurers, customers and workshop teams to ensure repairs are completed efficiently and to a high standard.

The Role:

• Prepare manual and computerised vehicle damage estimates in line with insurer and customer requirements.
• Ensure estimates reflect repair feasibility, quality standards and profitability.
• Maintain accurate estimate records and identify work requiring authorisation.
• Liaise with insurers and customers to obtain authorisation and follow up on outstanding estimates.
• Order and verify parts, ensuring correct specification, quantity, labelling and traceability.
• Communicate repair requirements clearly to bodyshop personnel.
• Coordinate with the workshop on vehicles deemed a total loss, as agreed with the insurer.
• Support the workshop team to reduce errors, delays and rework.
• Follow company health and safety procedures and maintain accurate records.
• Support, guide and, where appropriate, supervise VDA Apprentices.

What We're Looking For:

• Previous experience in vehicle damage assessment or estimating within a bodyshop or accident repair environment.
• Knowledge of insurer requirements, estimating systems and repair planning.
• Strong attention to detail and accuracy.
• Effective communication skills when dealing with workshop staff, insurers and customers.
• Good organisational and record-keeping skills.
• An understanding of health, safety and workshop compliance procedures.
• The ability to work independently and as part of a team.
• A minimum of 3 years’ experience is preferred.
• IMI Accreditation in Vehicle Damage Assessment is preferred.
• Familiarity with Audatex and Autoflow is preferred.

What We Offer:

• Competitive salary plus team bonus opportunities.
• 30 days’ holiday including public holidays, with additional days awarded for long service.
• Pension contributions.
• Recommend-a-friend technician bonus incentive.
• Long service awards.
• Colleague recognition scheme.
• Health cash plan to claim back medical costs.
• Rewards platform offering high street discounts.
• Cycle to work scheme.
• Free onsite parking.

Commutable from:

Swindon, Royal Wootton Bassett, Highworth, Cirencester and surrounding areas.