Vehicle Approvals Quality Coach & Mentoring

Government Recruitment Service; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension 28.97%

Annual leave 25+ days

Flexible working

Job summary

Government Recruitment Service in Birmingham is seeking a Technical Quality Coach - Approvals to support DVSA vehicle approval testing and assurance. You will provide professional, customer-focused service and coach SVSA colleagues for consistent decision-making.

The role focuses on driving quality improvements across the approvals network, analysing data, and ensuring compliant, safe testing environments within a permanent, full-time position.

Responsibilities

• Deliver quality assurance checks across vehicle approval activities to ensure compliance with DVSA standards, policies and procedures.
• Provide coaching, mentoring and technical guidance to support consistent and high-quality approval decisions.
• Analyse quality data and identify trends, risks and areas for continuous improvement.
• Support appeals, complaints investigations, technical inspections and approval-related assurance activities.
• Support the authorisation, review and ongoing suitability of Vehicle Examination Facilities (VEFs), providing technical assurance and recommendations to support approval activities.
• Act as a subject matter expert, supporting the Quality Centre of Excellence and driving quality improvements across the approvals network.

Job description

Government Recruitment Service in Birmingham is seeking a Technical Quality Coach - Approvals to support DVSA vehicle approval testing and assurance. You will provide professional, customer-focused service and coach SVSA colleagues for consistent decision-making.

The role focuses on driving quality improvements across the approvals network, analysing data, and ensuring compliant, safe testing environments within a permanent, full-time position.