Vehicle Aftersales Advisor — Service Excellence & Bonus

Perfect Placement UK Ltd; Kidlington; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Perkbox access

Staff discounts

Birthday day off

Cycle to work

Job summary

Perfect Placement UK Ltd in Kidlington is helping a franchise-approved car dealership recruit a Vehicle Aftersales Advisor for their busy Service Department. The role offers a salary up to £30,000 plus a quarterly CSI bonus and per‑service plan commission.

You will work Monday to Friday, 8:00am–6:00pm, with no weekend shifts, and have access to training programmes, pension contributions and staff discounts. A strong customer-service background will help you succeed.

Qualifications

• Experience in Aftersales is desirable but not essential.
• Strong customer service background from hospitality or retail is transferable.
• Excellent communication and organisational skills required.
• IT proficiency, Kerridge DMS experience is advantageous.
• Knowledge of automotive warranty procedures is a bonus.
• Valid UK driving licence with minimal points.

Responsibilities

• Greet customers in the Service Department and book their vehicles in for repairs.
• Liaise with the workshop to chase work in progress and ensure timely delivery.
• Advise and influence customers on minor technical issues, delivering a first-class service.
• Upsell additional products and services where appropriate.
• Keep customers informed regarding vehicle repair progress.
• Take payments for completed work and ensure customer satisfaction.
• Build and maintain strong relationships with customers and manufacturers.
• Support the dealership’s objectives and targets related to aftersales services.

Skills

Customer service

Excellent communication

Organisational skills

IT proficiency

Kerridge DMS knowledge

Tools

Kerridge DMS

Job description

Perfect Placement UK Ltd in Kidlington is helping a franchise-approved car dealership recruit a Vehicle Aftersales Advisor for their busy Service Department. The role offers a salary up to £30,000 plus a quarterly CSI bonus and per‑service plan commission.

You will work Monday to Friday, 8:00am–6:00pm, with no weekend shifts, and have access to training programmes, pension contributions and staff discounts. A strong customer-service background will help you succeed.