Value Realization Lead - Client Growth

Hawk; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Hawk seeks a Customer Value Partner to own the customer relationship from scoping through implementation and ongoing growth. You will deliver according to Hawk’s best practices, ensuring customers hit defined outcomes and converting proof of value into retained and expanded revenue.

The role emphasizes value finance, executive relationships and a hands-on approach to AI-enabled delivery within a dynamic enterprise software context.

Qualifications

• Experience in customer-facing roles spanning CS, engagement management or delivery in B2B software.
• Proven track record handling €500K+ ARR accounts with cross-sell or expansion.
• Ability to own delivery plans end-to-end without a separate PM.
• Strong grasp of SaaS and enterprise software delivery models.
• Hands-on use of AI tools to speed up analysis and improve output.
• Comfortable engaging with C-suite leadership and translating status into value.

Responsibilities

• Own full lifecycle for your portfolio from scoping to value realization.
• Manage delivery per Hawk's best practices; track progress and report clearly.
• Define and drive joint success plans aligned with client objectives and regulatory context.
• Own commercial outcomes: GRR/NRR and revenue contingencies when applicable.
• Lead pre-sale credibility; demonstrate Hawk can deliver as promised.
• Monitor usage and performance; turn findings into optimization work.

Skills

Customer success

Account management

Delivery planning

SaaS delivery

AI tools

C-suite governance

Startup mindset

Job description

Hawk seeks a Customer Value Partner to own the customer relationship from scoping through implementation and ongoing growth. You will deliver according to Hawk’s best practices, ensuring customers hit defined outcomes and converting proof of value into retained and expanded revenue.

The role emphasizes value finance, executive relationships and a hands-on approach to AI-enabled delivery within a dynamic enterprise software context.