Vacation Assistant

Remotetravelcareers; Leicester; On-site; GBP 18,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

A remote travel service company is seeking a Vacation Assistant to guide customers in booking and planning their vacations. This role involves providing friendly customer support via various communication channels and ensuring a memorable travel experience. Ideal for candidates with strong communication skills and a passion for helping others. Flexibility for full-time or part-time work. Previous customer service experience is a plus.

Qualifications

• Strong communication and customer service skills are essential.
• Must be comfortable using computers and online booking systems.
• Ability to stay organized and attentive to details.
• Experience in customer service or hospitality is a plus but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide support through phone, email, or chat.
• Answer travel questions and guide customers.
• Update and confirm reservation details for accuracy.
• Support day-to-day travel service tasks.

Skills

Strong communication skills

Customer service skills

Organization

Attention to detail

Friendly and patient demeanor

Patience

Customer service experience

Job description

We are seeking a remote Vacation Assistant to provide customers with helpful support for booking and planning their vacations. You will answer questions, assist with reservations, and ensure clients have a smooth and enjoyable travel experience, all from your home office.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time